T24 Support Engineer (jBASE Background)

The T24 Support Engineer is responsible for maintaining, troubleshooting, and enhancing the Temenos T24 application. The role requires strong expertise in jBASE, system debugging, and banking operations.

• Provide L2/L3 production support for T24 modules (e.g., Accounts, Funds Transfer, Payments, Loans).
• Monitor system performance and ensure high availability.
• Troubleshoot functional and technical issues within T24.

• Analyze and resolve production issues within SLA timelines.
• Perform root cause analysis (RCA) for recurring issues.
• Coordinate with business users and vendors for issue resolution.

• Write, modify, and debug programs using jBASE.
• Analyze existing routines, versions, and templates in T24.
• Work on local developments, patches, and fixes.

• Monitor COB (Close of Business) and EOD (End of Day) processes.
• Troubleshoot batch failures and ensure successful completion.
• Support job scheduling and performance tuning.

• Execute data fixes using T24 tools and jBASE commands.
• Validate data integrity and consistency.
• Work with MultiValue databases and file structures.

• Support deployments, upgrades, and patches.
• Coordinate with Dev, QA, and Infrastructure teams.
• Maintain version control and release documentation.

• Support interfaces between T24 and external systems (SWIFT, payment gateways, etc.).
• Debug API/services-related issues.
• Ensure data flow consistency across systems.

• Maintain support documents, SOPs, and runbooks.
• Provide knowledge transfer to junior team members.
• Document known issues and solutions.