System Analyst - Plant Maintenance

Job Description:

- Provide support for SAP PM incidents and service requests

- Provide MM/SD module incidents and service requests

- Collaborate with ABAP and Basis teams to resolve system bugs, enhancements, and performance issues

- Act as the primary point of contact for business users for all SAP PM and MM/SD-related issues

- Communicate effectively with maintenance, operations, and planning teams to understand business pain points

- Ensure timely updates, root cause analysis (RCA), and closure of tickets within defined SLAs

- Identify and propose system or process improvements to enhance maintenance efficiency Should follow the document process and adhere to IT documentation policy

- Gather and document business requirements for minor enhancements and change requests (CRs)

- Configure and test approved changes, ensuring minimal impact on business operations
- Work closely with other SAP functional teams (MM, PP, QM, FI/CO) to ensure smooth cross-module operations

- Maintain up-to-date functional documentation, configuration guides, and test scripts

- Create knowledge base articles (KBAs) for recurring issues and share best practices within the support team

- Support maintenance performance reporting (e.g., breakdown analysis, preventive maintenance compliance)

- Collaborate with BI/Analytics teams to enhance dashboards and maintenance KPIs

- Participate in regression testing, patch upgrades, and SAP version updates (ECC or S/4HANA)

- Validate the stability of PM functionality after transport movements or system refreshes
Required Qualifications:
- Bachelor’s Degree or equivalent in Computer Science or Information technology Engineering
Preferred Experience:
- Preferably 5+ years of experience in supporting SAP PM Module & 2+ years relevant experience in the domain.
- Knowledge of other SAP modules will be added advantage
Job-Specific Skills:
- SAP configuration and implementation experience
- General application demand management skills
- Business knowledge in Material Management & Plant Maintenance
- General experience in IT operations and support methodologies e.g., ITIL
- Experienced in at least 2 full cycle project implementations/upgrades