Store Manager - Riyadh

Our client is a Saudi retail and E-commerce company that has been working in the field of home textiles and accessories since 1997. They specialize in premium bedding and bath linens in the Saudi market. and offer a wide variety to meet all customer preferences. Their core commitment is to provide top quality at reasonable prices, ensuring accessibility for all.  

About the role:

As a store manager, you will be responsible for overseeing all aspects of store operations. This includes driving sales growth, maintaining top-tier customer service, efficient staff management, and optimal inventory control to consistently provide a positive shopping experience. Beyond this, your role extends to developing training programs that elevate the performance of our in-store retail staff, actively contributing to their growth and the overall success of the store.

Responsibilities:

• Oversee and manage all aspects of daily store operations, including opening and closing procedures, cash management, inventory management, visual merchandising, and maintenance of store cleanliness and organization.
• Drive sales growth by setting sales targets, monitoring performance, and implementing strategies to achieve sales goals.
• Maintain a thorough understanding of the store's products and services. Ensure effective product merchandising, pricing, and promotions to maximize sales opportunities and create an appealing and customer-friendly store environment.
• Cultivate and maintain positive relationships with customers, addressing their concerns, resolving complaints, and ensuring a high level of customer satisfaction.
• Develop and deliver training programs for all in-store retail staff, including new hire training, ongoing product knowledge training, and sales and customer service training.
• Collaborate with other departments to develop and deliver training programs that support company goals.
• Coach and mentor retail staff on sales and customer service skills.
• Observe retail staff on the sales floor, provide feedback, and track the effectiveness of training programs.

• 3+ years of experience in the retail industry.
• Bachelor's degree in a related field.
• Strong proficiency in the English language, both written and verbal.
• Proven experience as a store manager or in a similar retail management role.
• Prior experience in delivering training and coaching is a big plus.

Competencies:

• Multitasking and time-management skills.
• Ability to prioritize tasks.
• Highly organized and detail-oriented.
• Ability to work in a fast-paced, high-pressure environment.
• Strong communication and interpersonal skills.