Solutions Operations Analyst

About Mozn

MOZN is a leading Enterprise AI company enabling organizations to make informed decisions in two critical domains: Financial Crime Prevention and Enterprise Knowledge Intelligence.
We’re a diverse, collaborative team of innovators united by a shared purpose: to build AI that delivers tangible business value, builds trust, and empowers people and organizations with augmented intelligence. Our culture is built on the relentless pursuit of excellence and meaningful impact.
If you’re passionate about working alongside exceptional talent on world-class AI, and you want the autonomy and runway to do the best work of your career, join us in shaping the future of intelligent enterprises

About the role

As a Solutions Operations Specialist you will be a key member of our Revenue Operations team' Deal Desk Processes. You will be responsible for driving operational excellence across the deal lifecycle. You will partner closely with Sales, Legal, Finance, Cybersecurity and Product teams to ensure deals are structured effectively, priced accurately, and executed efficiently in alignment with company policies and revenue goals.

You will be responsible for managing the end-to-end quote-to-close process, supporting complex deal structuring, and ensuring compliance with commercial terms and revenue recognition policies. This role requires a balance of analytical skills, process discipline, and business acumen to enable the commercial unit to close deals faster and with higher quality.

What you'll do

• Support the Commercial team on deal structuring, pricing strategy, and contract terms.
• Draft, update, and manage customer contracts, including order forms, addendums, and renewals.
• Act as a point of contact for the commercial team for customer requests related to Legal, Finance, and Cybersecurity.
• Review and approve non-standard deal requests while ensuring alignment with internal policies and revenue guidelines.
• Collaborate with Legal, Finance, Cybersecurity, and Product teams to ensure deal compliance, risk mitigation, and proper revenue treatment.
• Support the Commercial leadership initiatives to streamline quote-to-cash processes and improve pricing governance.
• Maintain accurate deal data in CRM systems and generate insights to improve forecasting accuracy and sales efficiency.
• Develop and optimize deal approval workflows to increase sales velocity.
• Manage internal approval workflows for discounts, exceptions, or special terms.

Qualifications

• Bachelor's degree in Business, Finance, Engineering, or any related field.
• 2+ years of experience in sales operations, revenue operations, sales support, or a similar role.
• Excellent analytical and communication skills, with the ability to balance strategic thinking and attention to detail.
• Experience with CRM platforms (Salesforce) as well as contract management tools.
• Strong understanding of different business models, pricing structures, and revenue recognition principles.
• Experience working in SaaS or technology companies.
• Highly organized with great attention to detail and the ability to manage multiple projects and deadlines.
• Strong understanding of sales processes and metrics, with the ability to optimize and improve processes.
• Must be fluent in both written and spoken English and Arabic.

Benefits

• You will be at the forefront of an exciting time for the Middle East, joining a high-growth rocket-ship in an exciting space.
• You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.
• The fundamentals will be taken care of: competitive compensation, top-tier health insurance, and an enabling culture so that you can focus on what you do best.
• You will enjoy a fun and dynamic workplace working alongside some of the greatest minds in AI.
• We believe strength lies in difference, embracing all for who they are and empowered to be the best version of themselves.