Service Crew Manager

Location: Riyadh, Saudi Arabia

The Service Crew Manager is responsible for overseeing the daily operations of the service team, ensuring excellent customer service, smooth workflow, and efficient staff management. This role focuses on maintaining high service standards, team performance, and customer satisfaction in a fast-paced environment.

• Supervise and manage daily activities of service crew members
  
• Ensure high-quality customer service and handle customer complaints professionally
  
• Train, guide, and motivate team members to achieve performance targets
  
• Monitor staff attendance, shift scheduling, and task allocation
  
• Maintain cleanliness, hygiene, and safety standards in the workplace
  
• Coordinate with kitchen and operations teams for smooth service flow
  
• Ensure compliance with company policies and operational procedures
  
• Track performance metrics and prepare reports for management
  
• Handle inventory coordination related to service operations
  
• Ensure timely service delivery and customer satisfaction
  

• Diploma or Bachelor’s Degree in Hospitality, Hotel Management, or related field
  
• Minimum 3 to 6 years of experience in food service or hospitality industry
  
• Prior experience in a supervisory or managerial role is preferred
  

• Strong leadership and team management skills
  
• Excellent communication and interpersonal abilities
  
• Customer-focused mindset with problem-solving skills
  
• Ability to work under pressure in a fast-paced environment
  
• Good organizational and multitasking abilities
  
• Basic computer knowledge (MS Office, POS systems)
  

• Experience in restaurants, cafes, or hospitality sector preferred
  
• Knowledge of food safety and hygiene standards
  
• Willingness to work flexible shifts, including weekends
  
• Strong discipline and professional attitude
  
• Gulf experience is an added advantage