الوصف الوظيفي
Location Jeddah, Makkah Province, Saudi Arabia Department IT & Cybersecurity Managed Services Reports To Director – Technology Services Location Details Offshore role supporting a client in Jeddah.
The candidate must stay at least one month in Jeddah , then travel once a month to the client.
Role Overview A senior, hands-on IT & Cybersecurity Managed Services Manager responsible for independently solving complex technical issues, managing enterprise clients, and leading end-to-end service delivery.
The role requires a professional capable of troubleshooting, managing escalations, leading a technical team, handling vendors, and presenting executive-level reports with clarity and maturity.
Key Responsibilities Act as L2/L3 escalation authority and personally resolve critical IT and security issues Perform hands-on troubleshooting of network, firewall, security, and infrastructure incidents Lead IT & Cybersecurity Managed Services operations ensuring SLA and KPI compliance Manage and mentor a team of up to 10 engineers Handle enterprise client interactions with professionalism and ownership Independently create and present monthly executive-level service and security reports Lead service transitions, operational projects, and continuous improvement initiatives Manage vendors and third-party partners, including escalations and performance reviews Mandatory Technical Expertise (Hands-On)Networking – L2 & L3 Enterprise switches and routing VLANs, Trunking, STP, Inter-VLAN routing OSPF, BGP fundamentals, NAT, QoS Network performance and packet-level troubleshooting Firewall & Network Security (Expert Level) FortiGate Firewalls – Mandatory Policy and NAT troubleshooting IPSec / SSL VPN UTM (IPS, Web Filtering, App Control) HA (Active-Passive / Active-Active) Traffic flow debugging and log analysis IT & Cybersecurity Active Directory, Microsoft Exchange Server infrastructure (on-premises and cloud) SIEM, EDR, NDR, DLP, SOC operations Vulnerability assessment and remediation tracking ITIL Incident, Problem, and Change Management Reporting & Client Governance Prepare monthly executive dashboards and reports covering: SLA and KPI performance Incident and RCA summaries Security posture and risk trends Service improvement roadmap Lead service review and governance meetings with senior stakeholders.
Mandatory / Strongly Preferred Fortinet NSE 4 / NSE 5 / NSE 7 Cisco CCNA or CCNP ITIL Foundation Preferred (Value Add) Fortinet NSE 8 CompTIA Security+ CEH Microsoft (Windows Server / Azure) PMP or PRINCE2 Ideal Candidate Profile 7–10 years of hands-on enterprise experience Technically strong and client-mature Capable of working independently with minimal supervision Comfortable owning issues, people, vendors, and outcomes Able to communicate technical topics clearly to executive stakeholders Employment Type Full-time Company Overview A leading provider of IT and Cybersecurity Managed Services, delivering enterprise-grade solutions that ensure operational excellence, security resilience, and client satisfaction.
The organization values technical expertise, accountability, and continuous improvement in every engagement.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
