Receptionist

Ensure the smooth operation of the Patient Service desk (scheduling, admission, billing processes).

1. Service (Scheduling, Admission, Billing)

• Provide Patient Service and Reception.
• Ensure telephone service in collaboration with the Call Center.
• Schedule consultations, confirm appointments, reschedule, and cancel appointments.
• Open/update Patient records.
• Clarify administrative questions and doubts with the Patient.
• Manage payments, deposits, and issue receipts to Patients.
• Perform administrative procedures related to credit processes (e.g., Cofidis).
• Manage and deliver the daily cash sheet and deposit amounts in the safe or bank.
• Check and validate the day's appointments.
• Receive and forward documentation (mail, email, etc.).

2.Waiting Room Assistance

• Check the cleanliness of the waiting room at the beginning of the day, before Patients arrive, throughout the day, and at the end of the day.
• Remove used consumables and replenish necessary ones.
• Manage the waiting room (welcome the patient, provide courtesy support to the patient, clarifications, information on delays, etc.).
• Alert Cleaning Services to any anomalies they become aware of (e.g., damaged or dirty materials, dirty passage areas, dirty bathrooms, lack of materials, etc.).

3.General Responsibilities

• Implement Good Patient Care Practices according to current procedures and rules.
• Communicate any occurrences that require higher-level analysis and intervention (e.g., complaints, non-conformities).
• Promote a good working environment and team spirit.
• Communicate any supply needs.
• Distribute satisfaction surveys and collect complaints or suggestions.