The Operational Excellence (PMO) Department Manager is responsible for driving efficient project delivery and continuous improvement across the organization. This role oversees project management standards, ensures alignment with strategic objectives, and supports teams in achieving consistent, high-quality outcomes. It also involves monitoring performance, optimizing processes, and fostering a culture of operational excellence while ensuring compliance with company policies and best practices.
Hill International, with more than 4,300+ professionals in over 100 offices worldwide, provides program management, project management, construction management, project management oversight, advisory, facilities management, and other consulting services to clients in a variety of market sectors. Engineering News-Record magazine recently ranked Hill as one of the largest program management firms in the world. For more information on Hill, please visit our website at www.hillintl.com.
Hill is exclusively a program, project, and construction management provider, meaning we have one focus as a company: protecting client interests. Free of any potential conflicts, our entire business is geared towards helping clients achieve their desired outcomes. We are dedicated to exceeding expectations throughout the entire construction project lifecycle and adapt to the needs of each assignment to develop tailored approaches and solutions to meet those needs.
Hill is a GISI Consulting Group company, part of the Global Infrastructure Solutions, Inc. (GISI) family of companies. Learn more about GISI Consulting Group at www.gisiconsulting.com.
Hill International is an Equal Opportunity Employer/Veteran/Disabled
Note: This job description is intended to provide an indication of the nature and levels of work, knowledge, skills, abilities and other essential functions to be carried out as part of fulfilling the role mentioned in the job title. Various other duties as required.
Responsibilities:
- Review and update policies, processes, and procedures, quality assurance, continuous improvement, risk management, training, and project monitoring and reporting.
- Developing and getting ratified department operating structure and department operating processes and procedures based on the PMM processes and procedures.
- Assessing the capability of the existing PMO Department staff and recommending appropriate roles and responsibilities
- Preparing the department knowledge transfer program, which includes comprehensive on-the-job learning
- Motivating employees to improve performance by fostering a culture of continuous improvement and innovation
- Ensuring the Stage-Gate Process is applied consistently to projects.
- Establishing and maintaining a quality management system for the PMO that is aligned with the PMM.
- Ensuring that quality assurance management is implemented for each project
- Analyzing data to identify operational trends and opportunities for improvement
- Coordinating with other departments within the organization to ensure successful implementation of initiatives
- Reviewing bidder’s quality submittals
- Implement a risk management procedure and system that aligns with the PMM template. This will include establishing a typical risk register to facilitate the identification of risks, likelihood of occurrence, mitigation measures, and assignment of responsibilities.
- Enforcing the establishment of Risk Registers for each project by the Construction Management contractor.
- Review the Risk Registers of all projects on a monthly basis.
- Analyze project performance data to identify risks and issues.
- Preparing reports on operational performance, including benchmarks against industry standards or best practices
- Reviewing, validating and consolidating project monthly dashboards and reports highlighting any concerns
- Developing a consolidated NWC dashboard in accordance with the available PMIS requirements
- Developing and issuing periodical project dashboards, presentations, and reports to concerned internal and external stakeholders.
- Provide support in completing all the requested tasks in PMIS.
- Develop a set of KPIs to measure the performance of the projects and clusters
- Ensure the timely and accuracy of project data input to the PMIS (i.e. Primavera P6, Oracle Project Module, Oracle Unifier, etc.).
- Coordinate performance evaluations of contractors and consultants by cluster management and classify them (on the basis of capability and performance).
- Informs themselves of the relevant quality, environmental, safety, and occupational health policies, as well as the manuals and procedures in place within Hill International and ensures continued compliance with these requirements while employed by Hill.
- Perform other duties as assigned by the line manager/supervisor.
Qualifications:
- Bachelor's degree in engineering from an accredited university.
- Minimum 20 years’ experience in project management environment on large projects, including overall responsibility for setting up and running a PMO.
- Thorough knowledge and demonstrated experience in professional project management processes and procedures.
- Working knowledge of engineering, procurement, contracts, construction, and start-up/set-up work processes.
- Involvement in continuous improvement and capacity building/talent development.
- Demonstrated skill in management, supervisory and personnel administrative functions.
- Excellent verbal and written communication skills.
