JOB PURPOSE: To lead and oversee Gathern’s IT operations, infrastructure, and service delivery to ensure secure, reliable, and compliant technology environments.
ACCOUNTABILITIES: Lead IT operations activities, ensuring secure, stable, and high-performance technology environments across the organization.
Oversee identity and access management, MFA enforcement, and Zero Trust controls across Microsoft 365 / Google Workspace and all internal applications.
Govern and maintain ISO 27001 and NCA-ECC IT controls, documentation, and evidence to ensure readiness for internal and external audits.
Supervise IT team members or external support providers, assigning tasks, monitoring performance, and ensuring timely service delivery.
Direct the migration and integration of systems such as Google Workspace to Microsoft 365, ensuring data integrity and minimal downtime.
Lead the continuous improvement of IT processes, SOPs, and service-management frameworks (incident, change, request, and asset management).
Develop, maintain, and audit the IT asset register, license inventory, and configuration management database (CMDB).
Ensure endpoint compliance, encryption, MDM/Intune policies, and patch management across all employee devices.
Oversee procurement, vendor onboarding, and contract management while ensuring alignment with security and data-protection requirements.
Conduct periodic DR testing, backup validation, and access governance reviews to ensure operational continuity and security.
Collaborate with Engineering, Security, and Data teams to align IT operations with risk management, compliance, and business goals.
Monitor IT security posture, infrastructure health, and control effectiveness; provide management with regular reports and insights.
Coordinate IT-related tasks during ISO audits, penetration tests, and security assessments.
Lead user training, onboarding sessions, and awareness programs to promote secure and effective system usage Bachelor’s degree in Information Technology, Computer Science, or related field.
Preferred certifications: ISO 27001 Implementer/Auditor, CompTIA Security+, Microsoft 365 Administrator, or Google Workspace Admin.
+4 years in IT operations or system administration within a security-regulated environment.
Proven experience in supporting or implementing ISO 27001 or NCA-ECC frameworks.
Practical knowledge of Zero Trust architecture, IAM, endpoint security, and policy enforcement.
Familiarity with procurement and vendor security reviews.
Knowledge of Intune, MDM, SSO, VPN, and device-compliance policies.
Experience with SIEM/logging tools, backup systems, and patch automation.
Understanding of network segmentation, firewalls, and identity-based access.
