Guest Relations Executive – Front Office – Jumeirah Jabal Omar

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.  

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines. 

About the Job

An opportunity has arisen for Guest Relations Executive – Front Office to join Jumeirah Jabal Omar. 

The main duties and responsibilities of this role:

• Provides a warm welcome and assists guests according to Jumeirah Brand Standards.
• Remains observant and responds to each guest who approaches the Hotel entrance and guest relations desk.
• Ensure all guests are escorted to their room/suite/Gold lounge and full hotel tour is conducted.
• Handles guests' inquiries and complaints and ensures that they are resolved quickly, courteously, professionally and to the guests' total satisfaction. 
• Alert the Guest Relation Supervisor/ Manager or a senior member of Front Office Management or the relevant Department to any problems that may occur during a shift.
• Be knowledgeable of all room types and rates and the hotel’s features and facilities.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Problem Solving and Decision-Making Skills.
• Must be a highly organized person with strong planning skills
• Proficient in the English & Arabic (verbal & written).

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.