Franchising Manager

The Franchise Manager is responsible for overseeing and supporting the operational success of franchise-owned restaurant branches. This role ensures that all franchisees maintain company standards, comply with brand guidelines, and deliver consistent customer experiences. The Franchise Manager also acts as a liaison between the franchisor and franchisees, providing training, operational support, and strategic guidance.

Key Responsibilities:

• Oversee daily operations of franchise restaurants to ensure brand consistency.
• Conduct regular visits to assess quality, service, cleanliness, and compliance.
• Build strong relationships with franchisees and provide ongoing support.
• Monitor sales and KPIs; assist underperforming locations with improvement plans.
• Provide training for new and existing franchisee teams.
• Support new store openings and ensure pre-opening readiness.
• Ensure compliance with health, safety, and operational standards.

Requirements:

• Bachelor’s degree in business administration, Hospitality, or a related field.
• Minimum 4–6 years of experience in restaurant operations or franchise management.
• Strong knowledge of restaurant industry standards and best practices.
• Exceptional communication, leadership, and problem-solving skills.
• Ability to travel frequently for site visits and franchise support.
• Proficient in Microsoft Office Excel and Word.

Working Conditions:

• Mix of field visits and office-based work.