Customs Operations Manager

Who We Are

At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage.

Our Global Reach

JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint.

Learn more about who we are and what we do: https://www.jingdonglogistics.com/

What We Offer

Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry.

About The Team

You’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment.

Objective / Purpose of the Job

Creates timely, accurate and legally compliant customs clearance declarations for the Kingdom of Saudi Arabia, including the most complex entries, ensuring all documents made are in the best interests of the Customer and JD Logistics whilst limiting financial and legal exposure. Operates across KSA regulatory platforms (Fasah, SABER, Bayan) and coordinates government authority approvals (SFDA, CITC, GACA and others) to achieve full regulatory compliance and critical service deadlines.

Accountabilities:

• Develops and maintains an in-depth knowledge of relevant Customs and trade regulations, practices and procedures and their application in JD Logistics and Customer business environment.
• Reviews data for each shipment to identify exact Customer and regulatory requirements, together with the accuracy and completeness of documentation supplied. Follows through to obtain clarification when needed (Customer, Government agencies, within JD Logistics).
• Makes the decision regarding the most appropriate type of entry based on interpretation of data and regulatory requirements. Escalates potential breach of regulations including all relevant support information.
• Creates accurate and timely entries within appropriate systems ensuring correct declaration of goods is entered in relevant fields according to local country classification and valuation rules. Each import entry is the basis of payments to Customs and billing of duty and taxes to the right customer based on local regulations.
• Supports the resolution of routine inter-company and customs disputes and/or the development of customised solutions by performing assigned collation of information, research and analysis. Resolution process includes drafting written correspondence, correction of entries, generation of refunds/credit notes and additional payments.
• Responsibilities include preparing justifications for Customs to support decisions made and initiating corrective actions to avoid problem recurrence. Participates in process improvement initiatives.
• Supports JD Logistics in achieving its Customer Experience related strategies and goals. Establishes and maintains effective Customer relationships and collaborates to develop a thorough understanding of each Customer's business, processes and requirements. Provides advice to the Customer on alternative clearance services.
• Understands and abides by FCPA (Foreign Corrupt Practices Act) guidelines while conducting day to day business activities in clearance operations and also ensures peers and employees abide by it.
• Creates and maintains accurate and timely records (hard or soft copy, databases, customer requests etc.) for all assigned transactions that provide an effective audit trail. Includes performing accurate and timely reconciliation of assigned areas (Ancillary charges billed, Invoices/Document filing and Cage inventory).
• Performs physical checks on shipments/paperwork and examinations for Customs. Ensures scan compliance for a given area by monitoring progress and identifying and correcting any issues.
• Reports any exceptions to the appropriate department/area and aligns efforts to resolve serious/recurring issues. Timely follow up and update of system files and resolution of problematic shipments within agreed timelines.
• Performs any other related duties, including providing contingency cover, when requested by management.

• Minimum Experience: 5 years of hands-on KSA customs clearance experience in a freight forwarding, express courier, third-party logistics (3PL) or customs brokerage environment.
• Platform Hands-On:Demonstrated practical experience operatingFasahandBayanfor live import/export declarations. Evidence of processed entries (volume or reference list) is an advantage.
• Pre-Declaration:Proven track record of submitting pre-arrival declarations accurately and within agreed timelines to avoid demurrage, port delays or customs holds.
• HS Classification:Working knowledge ofGCC / KSA Harmonized Tariff Schedule, including classification, valuation and origin determination.
• Language:Proficient inArabicandEnglish.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.

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