Customer Engagement Partner

Job Description Summary

Bring scientific depth and commercial acumen to a role that helps shape Oncology care. As a Customer Engagement Partner, you’ll build trusted partnerships with healthcare stakeholders, deliver meaningful customer experiences, and help patients access innovative Novartis therapies.

Job Description

Major Accountabilities:

• Own and deliver territory performance—meet or exceed sales targets (market share and growth) within agreed budgets and timelines.

  
  
  

• Drive high-impact customer engagement—achieve contact, coverage, and frequency goals through in-person visits and meetings, delivering customer-centric activities within budget.

  
  
  

• Execute brand strategy with integrity—promote defined Novartis products in line with campaign briefs, compliance requirements, and company policies.

  
  
  

• Be the therapy-area expert—maintain outstanding knowledge of priority products, scientific data, positioning, key messages, and program updates; translate insights into value for customers.

  
  
  

• Run your territory like a business—keep high-quality records, maintain timely system updates, and submit territory expenses accurately and on time.

  
  
  

Requirements:

• Bachelor’s degree in Pharmacy (PharmD preferred); clinical pharmacy background is an advantage.

  
  
  

• 2+ years of experience in a pharma specialty environment.

  
  
  

• Experience managing an oncology portfolio (prostate cancer experience preferred).

  
  
  

• Strong understanding of the pharmaceutical industry and its evolving environment.

  
  
  

• Proven ability to build trusted relationships with KOLs and healthcare stakeholders; strong collaboration and stakeholder management skills.

  
  
  

• Scientific literacy, strategic thinking, and strong problem-solving skills, with a demonstrated drive for results.

  
  
  

Commitment to Diversity and Inclusion

Novartis is committed to building an outstanding, inclusive workplace and diverse teams that reflect the patients and communities we serve.

Skills Desired