Client Manager

The job profile for this position is Account Management (IC) Senior Associate, which is a Band 3 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!

Our people make all the difference in our success.

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

The ideal candidate will be responsible for managing a book of business for
existing accounts, Resolves complex customer issues and Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.

Completes day-to-day Account Management tasks without immediate supervision
 

Key Responsibilities :

• Managing a portfolio of clients in GCC.
• Engaging with our brokers/clients regularly.
• Service and support our brokers/clients as required with focus on business excellence for the organization.
• Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
• Building and maintaining relationships with brokers and internal customers.     
• Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
• Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
• Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
• Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.
• Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
• Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year
   

• Bachelor’s degree or equivalent.

  
  

• Minimum of 4 - 6 year working in similar role ( account Management )

  
  

• Experience in the healthcare insurance industry is a MUST

  
  

• Fluency in spoken and written Arabic and English.

  
  

• Influencing and negotiating
• Works well under pressure
• Experience of collation of data and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritizing workloads in order to meet tight deadlines
• Sound knowledge of excel and word
• Flexible & strategic
• Basic Microsoft applications - outlook, word, excel
• Interpersonal skills
• Team working
• Customer Focus -
• Regulatory expert
• Knowledge of processes, procedures and systems
• Good business/product knowledge
• Coaching, organization, influencing and supervisory skills
• Basic leadership and management skills
• Time management

• Competitive salary aligned with the market.

  
  

• Multicultural and hybrid working environment.

  
  

• Private Medical Insurance.

  
  

• Employee Wellbeing Benefits.

  
  

• Educational Development Program supporting continuous learning and growth.

  
  

Please note that you must meet our posting guidelines to be eligible for consideration.  Policy can be reviewed at this link.