اخصائي دعم فني حاسب الي

• Offer support and technical assistance to users who are using software, hardware, or other computers systems and need help completing tasks or troubleshooting problems through diagnostic tests and remote access to their computers. • Record events and problems and their resolution in logs. •

Manage and record the IT Assets and IT store. • Follow up Hosting and Licenses software. • Providing technical assistance for questions and problems. • Determine the best solution based on the issue and details provided by users. • Work with Network and system engineers to solve the infrastructure issue. • Offer support and technical assistance for Low current systems.