Leading and managing the service department, ensuring efficient service delivery and customer satisfaction.

Building and maintaining solid customer relationships, understanding their needs and providing solutions.

Developing and implementing service strategies to enhance customer experience and meet service objectives.

Monitoring service metrics and analyzing customer feedback to identify areas for improvement and implement corrective actions.

Hiring, training and mentoring service staff, fostering a high-performance culture and promoting professional development.

Acting as a point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.

Fostering a customer-centric culture within the service team, emphasizing empathy, professionalism and effective problem-solving.