Senior Ticketing Agent

About the role 

In this role, you will be responsible to create reservations, quote fares and issue tickets as part of passenger handling at front office. Additionally, you will serve customers professionally through telephone or in person in order to achieve customer satisfaction, generates revenue and take all possible measures to avoid loss of revenue.

As part of your role, your responsibilities will be inclusive of, but not limited to the following:

• Creating reservations for passengers and handle customer requirement/request professionally ensuring minimum complaints

  
  
  

• Arranging reservations and rerouting for using timetables, airline manuals, reference guides and tariff book

  
  
  

• To issue tickets and EMDs quoting correct fare to reduce passenger complaints and debit notes

  
  
  

• Calculate and process ticket refunds through system in line with station Finance Department procedures

  
  
  

• Issuance of Electronic Miscellaneous Document (EMD) and ensure queues, visa updates, medical transaction and tariff inquiries

  
  
  

• Handle processing of all kinds of rebates/discounted tickets and follow up / own offices sales report at the end of every shift

  
  
  

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible

• Closing Date: 2026-05-04