Black & Grey HR is recruiting for a leading technology and service provider in Doha, Qatar. Our client is looking to hire a Senior Systems Engineer who will be responsible for designing, managing, and optimizing ICT infrastructure across large-scale sports facilities. The role focuses on ensuring high availability, performance, and security of systems supporting both mega events and day-to-day operations. The ideal candidate will bring strong expertise in hybrid infrastructure environments, combining on-premises systems with cloud technologies.
Key Responsibilities:
Infrastructure Management
- Manage and administer enterprise infrastructure including Active Directory, Windows Servers, storage, networking, virtualization, and backup systems.
- Support and maintain hyper-converged infrastructure (HCI), particularly Dell VxRail and VMware vSphere/ESXi environments.
- Oversee Azure cloud infrastructure and ensure seamless integration with on-premises systems.
- Manage hybrid environments including Azure services such as virtual networks, compute, storage, and identity management (Entra ID).
- Plan and execute system upgrades, patching, and lifecycle management of hardware and infrastructure.
- Lead infrastructure projects including RFP preparation, vendor evaluation, migrations, and technical documentation.
- Monitor system performance, health, and security to ensure optimal uptime and efficiency.
- Manage CCTV and surveillance infrastructure, ensuring reliability and availability of video systems.
- Collaborate with cross-functional teams (network, security, applications) to ensure smooth operations.
- Provide advanced L2/L3 technical support for escalated infrastructure issues.
Incident Management
- Investigate and diagnose incidents by analyzing event timelines and identifying root triggers.
- Assess the impact of incidents, including affected users and systems.
- Leverage knowledge bases, past incident records, and vendor documentation for resolution.
- Coordinate with stakeholders and vendors until full incident resolution is achieved.
- Test and validate solutions before closure.
- Provide escalation support and ensure timely resolution of critical incidents.
Problem Management
- Analyze recurring incidents to identify underlying problems.
- Categorize and prioritize problems based on business impact and severity.
- Perform root cause analysis (RCA) for major incidents.
- Develop and implement temporary workarounds and permanent fixes.
- Lead resolution of critical issues impacting stadium and venue operations.
- Create and maintain runbooks, SOPs, and troubleshooting documentation.
RequirementsExperience & Education
- 8+ years of experience in infrastructure/system engineering roles, with a focus on hybrid environments (on-prem + cloud).
- Bachelor’s degree in Computer Engineering, Information Technology, Computer Science, or a related field.
Technical Skills
- Strong experience with Windows Server and Active Directory environments.
- Hands-on expertise with Microsoft 365 / Exchange Online.
- Experience managing SSL certificates and licensing.
- Proficiency in Linux environments (RHEL, CentOS, Ubuntu).
- Expertise in VMware (vSphere, vCenter) and hyper-converged infrastructure (preferably Dell VxRail).
- Experience with enterprise storage solutions (vSAN, NAS, Dell EMC).
- Strong knowledge of Azure services including IaaS, PaaS, Azure Arc, Azure Backup, and Azure Monitor.
- Solid understanding of ITIL frameworks including incident, problem, and change management.
- Experience supporting large-scale, time-sensitive environments (sports/events industry is a plus).
Certifications
- Microsoft Certified: Azure Administrator Associate (preferred)
- Google Associate Cloud Engineer or equivalent certifications
- Linux+ or other relevant system engineering certifications
Benefits- Competitive Salary + Benefits Package
