Restaurant Operation Manager

Job Description:

Job descriptions are based on objective information obtained through job analysis, an understanding of the competencies and skills required to accomplish needed tasks, and the needs of the organization to produce work.

The Operation Manager for the coffee shop is responsible for overseeing the day-to-day operations, ensuring efficient functioning, and maintaining high-quality customer service. This role requires strong leadership, organizational skills, and a deep understanding of the coffee shop industry.

Key Responsibilities:

Operational Efficiency:

• Monitor, supervise and manage daily operations to ensure smooth workflow and adherence to established standards.
• Develop and implement efficient operational processes and procedures.
• Conduct regular assessments to identify areas for improvement and implement necessary changes.

Staff Management:

• Recruit, train, and manage a team of baristas, servers, and support staff.
• Handling work schedule and other HR duties to support staff in meeting operational needs.
• Coordinate staff schedules and assignments to ensure efficient service during peak hours.
• Provide ongoing training and development opportunities to enhance staff performance.
• Supervise and handle all staff issues as required.

Customer Service:

• Maintain a customer-centric approach by ensuring exceptional service quality.
• Handle customer feedback and complaints, ensuring timely and satisfactory resolutions.
• Implement strategies to enhance customer satisfaction and loyalty.

Inventory and Supply Chain Management:

• Oversee inventory levels, order supplies, and manage vendor relationships.
• Create inventory management system measures for optimal usage of resources.
• Monitor product quality and ensure compliance with health and safety regulations.
• Implement effective waste management practices.
• Managing deliveries, dispatch and all logistics related issues.
• Research and develop methods to improve supply chain.

·       Handle comprehensive inventory and supply management, encompassing all aspects of packaging logistics such asprocurement, production, distribution, regulatory compliance, cost efficiency, sustainability optimization, supplier coordination, and inventory management.

Financial Management:

• Develop and manage budgets, ensuring cost-effective operations.
• Monitor sales, expenses, and profitability, taking corrective actions as needed.
• Analyze financial reports and provide recommendations for business improvement.
• Managing cash and cash equivalents in the store.

Compliance and Safety:

• Ensure compliance with local and international food safety and hygiene standards.
• Stay updated on relevant regulations and ensure the coffee shop operates within legal boundaries.

Marketing and Promotion:

• Implementing measures to increase sales opportunities. 
• Monitor marketing campaigns and assess their impact on business performance.
• Collaborate/ working with marketing team/ third party to highlight seasonal products/ seasonal content/ execute promotional activities.
• Creating/ providing feedback with regards to marketing content and marketing activities.
• Supervising third parties such as photographer/videographers for social media content.

Training and Coaching:

• Training sales team to cross sell and upsell items.
• Showcasing techniques of how sales staff is to respond to various queries by customers.

Facility Maintenance:

• Oversee maintenance and cleanliness of the coffee shop premises.
• Coordinate repairs and renovations as needed.

Dining area and dining experience:  Oversee layout and arrangement of seating to maximize space and comfort. • Maintain a welcoming atmosphere by monitoring cleanliness, décor, and background music levels. • Service standards The operation manager sets and enforces high standards, ensuring that all staff members provide attentive, courteous, and efficient service to enhance the overall dining experience. • Quality control They oversee the quality of food presentation , ensuring that dishes are served as per the established standards, and monitor the ambiance, making adjustments as needed to create a pleasant and

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Reporting:

• Preparing weekly, monthly, quarterly, and yearly reports.
• Providing reports to management regarding all aspects of the coffee shop.
• Discussing with management measures to improve operational aspects.
• Implementing feedback from the management.

Location:

Lifestyle High-End Restaurant and cafe in premium location in Doha