QNB3675-Associate Private Banking Sales (Qatarization)

The incumbent will be primarily responsible for supporting relationships with High Net Worth (HNW) customers allocated, including members of the Ruling Family and Government officials and acting as a ‘one-stop solution’ for all Private Banking services including international and domestic banking and investment, fiduciary and lending services. The incumbent will liaise with the respective departments / units within the Group to ensure priority processing of customer needs/ requests.

A. Shareholder & Financial:

- Assist the evaluation of Private Client’s financial data and / or investment objectives based on the client’s risk profile

and personal financial statements.

- Assist in implementation of strategies to achieve all volume, revenue, and profit targets for the Private Banking (HNW)

segment.

- Implements KPI’s and best practices for Associate Private Banking Sales role.

- Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise

benefits for the bank.

- Act within the limits of the powers delegated to the incumbent.

B. Customer (Internal & External):

- Responsive to the needs of the customer base and lead the customer focus initiative in the entire department.

- Act as point of contact for all International and domestic Private Banking services pertaining to HNW customers and

increase their portfolio of Assets and Liabilities with the bank.

- Ensure customer complaints are handled / resolved in the most expeditious manner.

- Supports visits to HNW customers to strengthen relationships through personalized interaction.

- Market the Group’s products and services to the HNW customers (includes the Ruling Family members and the

Government officials).

- Assist new business development by identifying prospective clients and cross sell a wide variety of Private Banking

products and services including a comprehensive range of credit and investment services.

- Build and maintain strong and effective relationship with all other related departments and units to ensure priority

processing and resolution of the needs / queries of such customers including any related operational issues and thereby

facilitate achievement of the Group’s goals / objectives.

- To assist customers in all their queries on Bank’s product and seek solution to their requests.

- Maintain activities in accordance with Service Level Agreements (SLAs) with internal departments/units to achieve

improvements in turn-around time.

- Build and maintain strong/effective relationships with related departments/units to achieve the Group’s objectives.

- Provide timely/accurate data to external/internal Auditors, Compliance, Financial Control and Risk when required.

C. Internal (Processes, Products, Regulatory):

- Provide inputs and market feedback to the SVP Private Banking Sales for developing a credible set of products to

attract and retain valuable customers and thereby increase market share and profitability.

- Maintain and expand the HNW customer base through introduction of innovative products backed by provision of

superior services.

- Ensure processes are in place for launch of new products tailored for the HNW customer segment, including the smooth

launch of the same.

- Ensure the approved policies and procedures governing account opening operations (deposit and loan accounts) are

adhered to with respect to the documentary and other requirements, including any pertinent legal requirements.

- Provide timely and accurate information to the external and internal auditors and the Compliance function as and when

required on the HNW customer base.

D. Learning & Knowledge:

- Possess sound knowledge of the private banking business, its products and related risks together with a good

knowledge of operations and control.

- Proactively identify areas for professional development of self and undertake development activities.

- Seek out opportunities to remain current with all developments in professional field.

E. Legal, Regulatory, and Risk Framework Responsibilities:

- Comply with all applicable legal, regulatory and internal compliance requirements including, but not limited to, Group

Compliance Policies and Procedures (AML & CTF, Sanctions Policy, Data Protection Policy, Fraud Control Policy,

Whistle Blowing Policy, Conflict of Interest and Insider Dealing Policy).

- Understand and effectively perform your role under the Three Lines of Defence principle to identify measure, monitor,

manage and report risks.

- Ensure systematic good outcomes for clients in accordance with Conduct Risk policy.

- Support the framework of RCSA, KRI, Incident reporting and remediation, as appropriate, in accordance with the

Operational Risk Management requirements.

- Maintain appropriate knowledge to ensure full qualification to undertake the role.

- Complete all mandatory training provided by the Bank, attain, and maintain the required levels of competence.

- Attend mandatory (internal and external) seminars as instructed by the Bank.

F. Other:

- Ensure high standards of data protection and confidentiality to safeguard commercially sensitive information.

- Maintaining utmost confidentiality concerning customer and internal bank information obtained during the course of

business and provide such information on a need to know basis only to Senior Management of QNB, Audit and

Compliance functions, and relevant Regulators.

- Maintain high professional standards to uphold QNB's reputation and to strengthen its market leadership position.

- All other ad hoc duties/activities related to QNB that management might request from time to time.

- Bachelor's degree University Graduate/ preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration

- Financial Lending related courses

- No experience required, entry level role.

- Excellent oral and written communication skills (including report writing) in English and Arabic.

- Good interpersonal and presentation skills.

- Understanding of the relevant laws, regulations, and practices.

- Ability to make decisions and follow through with initiatives.

- Personal integrity and self-management.

- Planning, organizing, and analytical ability.

- Results oriented.

- Strong analytical skills and the ability to communicate both verbally and in writing with all levels of management.

- Good understanding of the Private Banking (HNW) customer base, its needs and expectations.

- Follows a customer-centric approach.

- In-depth knowledge of products, services and delivery channels available to HNW customers.

- Self-driven individual with the ability to make decisions and follow through with initiatives.

- Personal integrity and self-management.

- Assertive.

- Planning, organizing and analytical ability.

- Results oriented.

- Ability to motivate and lead teams from diverse cultural backgrounds.