Role Summary

The Program Manager plans, coordinates, and monitors IT programmes to ensure structured delivery aligned with the clients governance processes and end-to-end delivery methodology.

Key Responsibilities

• Support planning and execution across multiple concurrent IT programmes.
• Monitor programme progress against plans, timelines, and priorities.
• Prepare governance materials and management reporting.
• Track risks, issues, dependencies, and escalation actions.
• Coordinate with IT delivery teams to ensure compliance with the end-to-end delivery methodology and quality gates.

Required Experience & Skills

• Minimum 7 years' experience in programme or project management.
• Strong knowledge of project delivery methodologies and governance frameworks.

Preferred / Advantageous

• Hands-on ServiceNow SPM experience.

Certifications

• PMP, PRINCE2, or MSP certification is advantageous.

Success Criteria

• Programmes delivered in accordance with agreed plans.
• Risks and dependencies proactively managed and escalated.
• Governance forums supported with complete and timely reporting.
• Programme artefacts (Activity Charters, Execution Plans, SDDs, Project Closure Documents) delivered in accordance with the IT PMO E2E Delivery Methodology.

Vertical:

Technology