Operations Intern

Why qlub

Qlub is revolutionizing the dining experience with ultra fast, seamless payment solutions. Guests pay in seconds by scanning a QR code with no app download required.

From Pay-at-Table QR payments and Digital Menus to Order-and-Pay, Payment Links, and SoftPOS terminals, qlub streamlines the entire payment process, making it faster and more convenient for both diners and restaurants. Even splitting the bill becomes effortless.

We help restaurants focus on what they do best, delivering great hospitality. By removing payment friction, we increase table turnover, improve operational efficiency, and boost profitability. Built-in analytics, instant tipping and reviews, and automated accounting empower restaurants to succeed in today's digital-first world.

We are a fast scaling fintech startup backed by Mubadala, e&, Shorooq and Mastercard. With $72M total fundraised, we have expanded globally, doubled headcount over the past year, and this is just the beginning!

This is more than a job. It is an opportunity to help shape how qlub scales as we build high performing, diverse teams around the world.

The role

We’re seeking a driven and proactive, enthusiastic, and detail-oriented Operations Intern to own and execute our growth strategy in Qatar. You will be responsible for supporting our merchant onboarding processes, assisting daily operational workflows, and ensuring merchants have a seamless experience using qlub.

This role requires strong communication, organisational skills, and a passion for technology and the F&B industry. You’ll play a pivotal role in shaping qlub’s expansion, working closely with our partners to deliver frictionless guest experiences and empower restaurants to thrive.

As a Operations Intern focusing on onboarding, training, and operational excellence, what you’ll be driving:

• Work hours 2:00pm to 10:00pm

  
  
  

• Supporting the operational onboarding process for new F&B merchants onto the qlub platform

  
  
  

• Assisting in coordinating and delivering training sessions to ensure merchants fully utilise qlub’s services

  
  
  

• Helping build and maintain strong relationships with merchants, assisting with their queries, and optimising their platform usage

  
  
  

• Collaborating with the operations and product teams to share valuable merchant feedback and contribute to service improvements

  
  
  

• Monitoring platform integrations and reporting on merchant usage

  
  
  

• Conducting research, preparing reports, and analysing industry trends to support decision-making

  
  
  

• Providing administrative and operational support to the Merchant Success & Operations team as needed

  
  
  

Qualifications

• Bachelor’s degree or diploma in Business, Operations, Hospitality, or a related field

  
  
  

• Fluency in English is a must

  
  
  

• Understanding of merchant onboarding processes, operational workflows, or F&B industry dynamics (one or more of these is beneficial)

  
  
  

• Experience in customer-facing roles, operations, support tasks, or working with technology platforms (one or more of these is beneficial)

  
  
  

• Strong entrepreneurial spirit – you want to build something big and have a measurable impact for your efforts

  
  
  

• You are self-motivated and have a results-oriented mindset; you hustle to get things done and proactively find ways to reach and overachieve your targets

  
  
  

• Strong problem-solving and critical-thinking abilities

  
  
  

• Organised, detail-oriented, and comfortable multitasking in a fast-paced environment

  
  
  

• Eager to learn, hands-on, and willing to take on new challenge

  
  
  

• You are self-motivated and have a results-oriented mindset; you hustle to get things done and proactively find ways to reach and overachieve your targets

  
  
  

What we offer

• Strong entrepreneurial spirit - you want to build something big and have a measurable impact for your efforts.

  
  
  

• You are self-motivated and have a result-oriented mindset, you hustle to get things done and proactively find ways to reach and over achieve your targets.

  
  
  

• Be part of an exciting, fast-paced environment, where you can grow the business from an early-stage start-up into a global organization

  
  
  

• Drive growth and tailoring of fast-evolving new products and features

  
  
  

• Work with highly motivated people, enthusiastic about improving the customer experience at table-service restaurants.
  

  
  
  

Sounds like you? Are you excited by this opportunity? If so, “Apply now”.