Food and Beverage Outlets Manager

The Food & Beverage Outlets Manager is responsible for managing the daily operations of the food and beverage department, ensuring high standards of service, quality, and guest satisfaction. This role involves overseeing all aspects of dining operations, including people management, menu development, inventory control, budgeting, and ensuring compliance with health and safety regulations. 

The Food & Beverage Outlets Manager will ensure to deliver the following business objectives subject to the budget and annual targets: departmental revenue, departmental beverage & payroll cost, guest satisfaction score (OSAT), quality audit score (QA), employee engagement and departmental Health & Safety audit compliance. 

This job description highlights the key responsibilities and is not intended to cover every aspect of the position. Duties may evolve based on business needs.

KEY RESPONSIBILITIES 

1. Operational Management

·         Oversee the day-to-day operations of all food and beverage outlets, including restaurants, banquets, cafés, room service and any other F&B venues.

·         Ensure consistent delivery of high-quality service, cleanliness, and strict adherence to brand standards.

·         Manage inventory levels, coordinate timely ordering of supplies, and implement controls to minimize waste and spoilage.

·         Coordinate closely with kitchen and service teams to maintain smooth workflows and timely delivery of food and beverages.

2.  Financial Oversight:

·         Develop, monitor, and manage budgets for each outlet with a strong focus on cost control and revenue growth.

·         Analyze financial reports (P&L, sales, costs) to identify trends, opportunities, and implement effective cost-saving measures.

·         Collaborate with management on pricing strategies to optimize profitability without compromising quality or guest satisfaction.

·         Closely monitor sales performance, labor costs, and operating expenses to achieve or exceed financial targets.

3.  Team Members Management:

·         Onboard, train, motivate, and supervise all outlet team members, including servers and support personnel. (casuals)

·         Prepare and manage shift schedules to ensure optimal staffing during peak and off-peak periods.

·         Conduct regular performance evaluations, provide constructive feedback, and implement ongoing training and development programs.

·         Foster a positive, collaborative work environment and proactively resolve team member conflicts.

4.  Customer Service:

·         Deliver exceptional guest experiences by promptly addressing complaints, feedback, and special requests.

·         Continuously monitor and elevate service standards across all outlets.

·         Actively engage with guests to build loyalty, gather insights, and promote repeat business.

5.  Compliance and Safety:

·         Ensure full compliance with all local and international health, safety, sanitation, and food safety regulations, including licensing and handling.

·         Conduct regular inspections of outlets to maintain impeccable cleanliness and safety standards.

·         Train and certify all team members on safety protocols, emergency procedures, and food handling best practices.

6.  Marketing and Promotions:

·         Collaborate with the marketing and sales teams to develop creative promotions, seasonal menus, and special events that attract new and existing guests.

·         Analyze market trends, competitor offerings, and guest preferences to introduce innovative menu items and concepts.

·         Support the promotion of outlets through social media, partnerships, loyalty programs and community engagement.

7.Human Resources

·         Ensure full compliance with all Wyndham People processes and deadlines across the Food & Beverage department (e.g., Annual Performance Reviews, probation reviews, etc.).

·         Administer the probation review process for operational departments, ensuring timely follow-up and clear communication of outcomes to all relevant parties.

·         Coordinate timely Talent Reviews and ensure they are completed and documented as per the corporate timeline.

·         Achieve 100% compliance with all mandatory training requirements; actively support and encourage Departmental Trainers.

·         Work closely with the HR Leader to control labor turnover, absenteeism, and payroll costs, addressing any areas of concern promptly.

·         Successfully manage the annual Engagement Survey process within the department, ensuring follow-up action meetings are conducted and team members receive timely feedback.

·         Support WeCom initiatives by actively participating in and promoting quarterly People, Community, and Sustainability engagement events.

8.Communication

·         Communicate effectively at all levels within the organization, selecting the most appropriate method for each situation.

·         Conduct regular, well-prepared, concise briefings and meetings, ensuring clear follow-up and accountability.

·         Maintain high visibility with guests and act as a professional representative of the hotel within the local community