Business Analyst

JOB PURPOSE:

To bridge the gap between business needs and IT solutions by analyzing, documenting, and testing banking applications and services, ensuring high-quality implementations aligned with business objectives.

KEY RESULTS AREAS / DELIVERABLES and KEY ACTIVITIES:

BUSINESS ANALYSIS AND REQUIREMENTS GATHERING

• Analyze business needs and translate them into detailed technical and functional requirements.
• Conduct stakeholder interviews and workshops to capture system and process requirements.
• Prepare Business Requirements Specification (BRS) documents in line with client standards.
• Track and document changes in business requirements throughout the project lifecycle.
• Coordinate with developers and systems analysts for requirement clarification and translation.

FUNCTIONAL AND USER ACCEPTANCE TESTING (UAT)

• Oversee the planning and execution of system integration testing (SIT) and UAT for banking applications.
• Review business requirements and prepare comprehensive test cases covering all scenarios.
• Execute test cases and log defects following the defect lifecycle management protocol.
• Analyze test scope for completeness and perform regression testing where necessary.
• Report test execution status and collaborate with technical teams for issue resolution.

BANKING TECHNOLOGY EXPERTISE

• Act as subject matter expert on banking channels including SMS Banking, Call Center Applications, IVR, Online and Mobile Banking.
• Apply working knowledge of core banking systems (e.g., Equation) in daily analysis and testing.
• Contribute to initiatives involving Open Banking APIs and integration with external systems.
• Follow up on system incidents and coordinate resolution with developers and system support.
• Ensure timely delivery of required business solutions with minimal disruption to operations.

DOCUMENTATION AND KNOWLEDGE TRANSFER

• Create and maintain user manuals, process flows, training materials, and procedural documentation.
• Prepare business cycle specifications including control mechanisms and system output formats.
• Support internal training sessions and knowledge sharing for new processes and systems.
• Ensure documentation is accurate, up-to-date, and accessible for all relevant stakeholders.

STAKEHOLDER COMMUNICATION AND ETHICS

• Liaise with internal departments and external contacts to ensure clarity in deliverables.
• Uphold confidentiality standards and ensure secure handling of all client data.
• Demonstrate professionalism, integrity, and adherence to the bank’s code of conduct.
• Provide clear and timely communication to project managers, users, and IT stakeholders.
• Support cross-functional teamwork and maintain alignment with reporting hierarchy.