Project Coordinator for Shared Support Team, JR522

REQUIREMENTS

• 1+ year of experience in IT project management
• Prior experience with support environments and/or ITIL framework is a strong advantage
• Good understanding of IT system and project life-cycles in general
• Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.
• Understanding of project financial area – project profitability, revenue, margins, bill rates, and resources utilization
• Understanding of offshore and remote teams management.
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel
• Strong planning, organization, and decision-making skills
• Ability to multitask, prioritize, and work under pressure
• Excellent communication and stakeholder management skills
• Advanced English
  

RESPONSIBILITIES

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits
• Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates
• Understand and communicate client business needs to project team
• Negotiate, define, communicate and manage the scope of the project
• Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements
• Forecast, track and manage budgets, ensure timely invoicing
• Define, communicate, implement and monitor quality standards on all project deliverables
• Manage day-to-day operational aspects of the service operations
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Identify, analyze, prioritize, mitigate and communicate project risks
• Identify project resources necessary and partner with other company managers to acquire resources
• Build and nurture an effective and collaborative project team. Promote effective individual and team performance
• Mentor team members and support their professional growth
  

WHAT YOU WILL GET WITH ELEKS

• Close cooperation with a customer
• Challenging tasks
• Competence development
• Team of professionals
• Dynamic environment with low level of bureaucracy