Instructional Designer I

9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026
10th in Fortune Magazine’s 2026 World’s Most Admired Companies
4th in Great Place to Work's Best Company To Work For 2025
Top GBS Employers for the Philippines (2025) by the Everest Group
The Instructional Designer is responsible for the development of highly engaging and interactive training and applies advanced adult learning theories into practical, application-based training strategies for aligned businesses. The Instructional Designer partners with other learning professionals and business partners to deliver a globally consistent training experience that directly impacts the success of American Express and internal and external clients. The goal of all learning programs designed will be to deliver a world-class learning experience and drive a positive business impact. The Instructional Designer will leverage experience in developing learning in both a traditional waterfall (ADDIE) and Agile learning environment. The ability to communicate effectively in visual, oral, and written form and deliver engaging presentations to business leaders is a critical skill for success. The ideal candidate will design training utilizing innovative approaches and will design for all delivery formats including self-paced, e-learning, instructor-led, virtual instructor-led, and social learning that will support the acceleration of learning as measured by business performance.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Apply adult learning and design principles to create engaging learning activities and compelling course content, material/media (audio, video, simulations, role play, games, etc.)

  
  

• Work with subject matter experts to identify target audience’s training needs and objectives

  
  

• Provide exercises and activities that enhance the learning process and the overall learning experience

  
  

• Design learning that reflects an understanding of the diversity of learners and groups of learners, including demonstrated understanding of cultural differences that may apply

  
  

• Analyze and apply trends and best practices in learning technologies and instructional design

  
  

• Devise modes of assessment, such as tests or quizzes, to measure the effectiveness and application of the training

  
  

• Maintain project documentation and course content in alignment with approved design processes and procedures

  
  

Minimum Qualifications

• Extensive experience in instructional design application with the ability to convert strategies to effective and engaging learning experiences

  
  

• Proficient user in Articulate 360 (Storyline, Rise, etc.) and Vyond

  
  

• Ability to troubleshoot issues within Design Tools (Articulate & Vyond)

  
  

• Experience working in an agile and waterfall design environment

  
  

• Ability to work in a team environment to design, develop, and build blended learning experiences

  
  

• Acquire and apply new technology skills to instructional design practice to drive innovation

  
  

• Proven e-learning design and development experience and experience designing, developing, and delivering emerging learning solutions including game-based learning, video creation, simulations, and immersive scenarios requiring multiple branching elements strongly preferred

  
  

• Demonstrated thought leadership and the ability to drive innovation

  
  

• Demonstrated ability to apply concepts, techniques, and theory of other disciplines to instructional design assessment strategies

  
  

• Proven experience as an Instructional Designer in a corporate and financial services area

  
  

• Software skills MUST have been applied/used in a recent position, able to share features of the tools used

  
  

• Highly proficient in the use of Microsoft Office Products (Word, PowerPoint, Excel, and Project are a must)

  
  

• Excellent analytical skills, experience with using learning management systems to drive the delivery of training solutions

  
  

• An education degree or certification in Performance Technology, Instructional Design, Adult Learning, or Teaching is strongly preferred

  
  

• Employment eligibility to work with American Express in the US is required, as the company will not pursue visa sponsorship for this position.

  
  

Additional Details:

• Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig

  
  

• Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home)

  
  

• Work From Home Requirements:

  
  

  • Must have at least __ mbps internet connection plan / speed

    
    

  • Must have a private & quiet area to work at home

    
    

• American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives

  
  

Employment eligibility to work with American Express in the Philippines is required as the company will not pursue visa sponsorship for these positions.