Developer - Application Development JAVA S

Ready to turn bold ideas into real-world impact?
 At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. 
 
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
 Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Core Responsibility

As the Application Support Engineer you will be critical in providing technical support for the Banking Applications.

• Be appropriately available. It is each Support Engineer's responsibility to coordinate their work schedule with their manager as well as to coordinate day-to-day availability for ticket work with their group
• Ensure Macquarie maintains high levels of customer satisfaction by efficiently addressing customer support issues in adherence to Service Level Agreements (SLA’s).
• Assist in identifying and developing tools and processes required for the continual improvement of the incident management and service assurance process.
• Participate as part of the team to achieve the team’s goals and targets.
• Be a direct liaison between the Application Support Team and our 24/7 Support and our SPA (incident response) teams
• Work with the product and engineering teams to raise and prioritise root cause issues impacting the end users
• Assist in identifying and developing tools and processes required for the continual improvement of how we triage and diagnose customer problems.
• Work as part of the overall personal banking engineering team to help out in any environmental problems of test failure scenarios where your 
• Participate in on-call rotations to coordinate and resolve emergencies (Occasionally) - successfully carrying out the on-call communication processes for incidents
• Improve documentation and publicly share knowledge (Weekly)
• Help with hiring (Occasionally)

To be successful you will have

• Previous Technical support experience and A+ troubleshooting skills. 
• Experience in IT Help Desk Support and associated administration.
• Excellent call logging and communication skills (both written and verbal).
• Knowledge of Java/J2ee
• Experience working with cloud based technologies. Prior experience on AWS or GCP is even better!
• Experience with data integration and/or manipulation projects
• Ability to take ownership of tasks from issue analysis, solution design to release deployment
• Proven ability in application debugging using Sumo Logic (or equivalent(Splunk, Dynatrace, Appdynamics, DataDog))
• Ability to transfer knowledge between team members.
• Ability to work on a roster-based schedule.
• Relevant industry certifications & experience in application support.
• Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware.
• IT qualifications will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma) or relevant industry experience.

Qualifications

Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Software Engineering

Certifications

Oracle Certified Professional - OracleOracle

Required Skills

Agile Methodology, Collaboration Tools, Core Java, Databasing, Data Structures, Design Templates, Design Thinking, Java (Programming Language)

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Application Development JAVA S

Remote Type -

Hybrid

Work Shift -

Day Job (Philippines)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter 
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day 
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together. 
 
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.