Vice President - Product Manager - Machine Learning & Intelligent Operations

You are a product leader energized by turning AI innovation into real customer and employee impact. You have found the right team.

As a Product Manager in Machine Learning & Intelligent Operations  (MLIO) team, you will define the strategy for your product, design, and execute on the product roadmap while embracing the latest Artificial Intelligence (AI) technologies and best practices. You will lead cross-functional teams comprising technologists, data scientists, researchers, designers, and analytics members to modernize the service experience for tens of millions of customers. Your relentless focus on the customer and employee experience will help establish the team’s priorities to maximize the value of the product and the work of the modeling and development teams.

Job responsibilities

• Define the product strategy, roadmap, prioritization, and backlog for machine learning applications

  
  

• Lead agile product teams that include product associates, data scientists, machine learning engineers, and data analytics members

  
  

• Manage existing product features and actively lead the research, definition, and development of new features to advance the product roadmap and performance

  
  

• Maximize product value delivered through backlog creation, management, and prioritization of epics and user stories

  
  

• Partner with user research and business/operations teams to analyze and ideate customer experience, behavior, and improvement opportunities

  
  

• Prioritize strategies and solutions to enhance self-service utilization and reduce customer contact volume

  
  

• Collaborate with Controls/Risk, Audit, Compliance, Data & Model Governance, and Technology to ensure readiness to deliver on the product roadmap

  
  

• Stay abreast of industry trends, emerging technologies, and best practices in AI and machine learning to continuously improve product offerings

  
  

• Foster a culture of innovation, collaboration, and continuous improvement within the team

  
  

Required qualifications, capabilities, and skills

• 6+ years of experience in Technical Product Management, with AI/ML-related products