User Experience Design Associate Advisor - HiH - Evernorth

User Experience Design Associate Advisor - HiH - Evernorth

Position Overview

This position is responsible for creating outstanding user experiences and advancing the enterprise design platform at the organizational level through strategic initiatives such as the design system and adaptive experiences. Key responsibilities include defining visual language standards and guidelines across a multi-brand enterprise design system, supporting functions that facilitate design system adoption throughout the organization, and leveraging AI to elevate the organization's AI-driven design maturity. The role also involves maintaining and evolving current libraries, enabling new branding and themes, and guiding the team in exploring, experimenting, and producing usable artifacts with a focus on generative AI. Deliverables will encompass illustration, photography, and iconography.

Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.

The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.

The Enterprise Design Platform team aims to lead the way in design system practices and establish the processes, work outputs, platforms, and tools that enhance efficiency and quality in delivering products. This team creates new design patterns reflecting the brand’s growth in digital products, along with innovative experiences that raise user expectations within the health-focused digital world. Their goal is to provide clear, consistent design standards for all products related to health plans and services, while also broadening their scope to include the perspectives of customers, clients, and providers.

Roles and Responsibilities

• Shape and evolve experience strategies that fuse business outcomes, human needs, and intelligent systems, ensuring design decisions scale with both organizational ambition and emerging technologies.
• Architect future‑ready design systems that are modular, token‑driven, and resilient—enabling consistency across products, platforms, and AI‑generated interfaces.
• Own the creation, evolution, and governance of enterprise‑grade design systems and component ecosystems, designed to operate seamlessly across human‑ and AI‑authored experiences.
• Advance design token architectures as a strategic layer—bridging brand, UX, and engineering while enabling automation, theming, and personalization at scale.
• Lead the adoption of atomic, composable, and responsive design principles that support adaptive layouts, multi‑device experiences, and AI‑assisted UI generation.
• Explore and integrate AI‑powered design capabilities—including generative UI, intelligent layouts, and design copilots—to accelerate ideation and elevate experience quality.
• Champion personalized, predictive, and automated UX, leveraging data, behavioral signals, and machine learning to anticipate user needs before they are explicitly expressed.
• Partner closely with data science, AI, and engineering teams to prototype, validate, and ship intelligent features that blend human creativity with machine intelligence.
• Craft exceptionally refined, high‑fidelity interfaces with precision, clarity, and visual excellence—setting a high bar for both aesthetic quality and usability. Embed accessibility and inclusive design into every layer of the system, ensuring intelligent experiences remain ethical, equitable, and human‑centered. Drive a culture of continuous discovery and experimentation, using usability testing, telemetry, and AI‑driven insights to iteratively improve experiences.
• Clearly articulate design intent, system thinking, and AI‑driven decisions to stakeholders—translating complexity into clarity and influence.
• Mentor and elevate designers, fostering a team that blends craft mastery, systems thinking, and AI fluency, while encouraging experimentation and innovation.
• Collaborate deeply with engineering partners to ensure pixel‑perfect execution, performance, and scalability from concept to production.
• Leverage advanced design platforms (e.g., Figma and emerging AI‑enabled tools) to design, automate, document, and manage design assets at scale.
• Stay ahead of the curve by continuously exploring emerging UX patterns, AI technologies, ethical design practices, and system‑driven methodologies—and applying them thoughtfully to real‑world products.

Qualifications:

10–12 years of professional experience, with 7+ years in UX/product design, including deep ownership of design systems, scalable UI architecture, and token‑based frameworks.

Proven experience designing, shipping, and evolving complex enterprise experiences, spanning strategy, systems thinking, and hands‑on execution. Demonstrated mastery of visual design, interaction design, and detail‑oriented craft, with the ability to set and maintain a high bar for quality at scale. Strong command of UX best practices, human‑centered design principles, and accessibility standards, with a commitment to inclusive and ethical design.

Advanced proficiency with modern design tools and platforms (Figma strongly preferred), including component libraries, design tokens, and system documentation. Hands‑on experience building, governing, and evolving design systems and component ecosystems for large, multi‑team or multi‑product environments.

Working knowledge of AI‑enabled design workflows and tools (e.g., Cursor, AI copilots, generative UI concepts), with curiosity and initiative to apply them meaningfully to design practice.

Solid understanding of responsive design, atomic/composable design principles, and system‑driven UI patterns that support automation and scale. Ability to collaborate effectively with engineering, data science, and product teams, translating design intent into buildable, intelligent experiences.

Strong communication skills, with the ability to articulate design rationale, system decisions, and AI‑influenced trade‑offs to diverse stakeholders. Bachelor’s degree in Design, HCI, Computer Science, or a related field—or equivalent practical experience demonstrating design leadership and impact.

A growth mindset with active interest or hands‑on exposure to generative AI, intelligent interfaces, or agent‑assisted design workflows (strong plus).Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies

Drives Results – Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines

Action Oriented – Takes on tough challenges with sense of urgency, high energy, and enthusiasm

Decision Quality – Makes sound and timely decisions to keep work moving forward

Manages Complexity – Makes sense of complex and sometimes contradictory information to effectively solve problems

Manages Ambiguity – Operates effectively and drives work forward even when things are not certain or there is no clear way forward

Balances Stakeholders – Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise

Collaborates – Quickly builds partnerships and works collaboratively with others to ensure progress

Courage – Steps up to address difficult issues and says what needs to be said

Instills Trust – Quickly gains confidence and trust of others through honesty, integrity, and authenticity

Communicates Effectively – Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences

Situational Adaptability – Adapts approach and demeanor in real time to match the shifting demands of different situations. 

Bachelor’s or Master's degree in relevant discipline or equivalent experience required

Equal Opportunity Statement 
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.