Unit Head – Operational Excellence

Unit Head – Operational Excellence

Eligibility 

Qualifications

• Minimum Bachelors preferably Masters from an HEC recognized institute/university.
• Qualification in Islamic Finance will be an added advantage.

Skills

• Applying Lean, Six Sigma, and continuous improvement methodologies 
• Driving digital transformation and automation initiatives 
• Conducting root cause analysis (RCA) and structured problem-solving 
• Managing vendors and fostering a continuous improvement mindset

Experience

• More than 10 years of relevant experience

Key Responsibilities

• Driving continuous improvement using Lean, Six Sigma, and digital tools 
• Leading change management and embedding improvement culture 
• Overseeing queue management systems and improving TATs 
• Establishing KPIs and driving data-driven process optimization

Department:

Service Quality Department - General Services & Customer Support Group

Location:

Head Office - Karachi

Last Date:

May 21st, 2026