Unit Head - Governance & Conduct

Unit Head - Governance & Conduct

Eligibility 

Qualifications

• Minimum Bachelors preferably Masters from an HEC recognized institute/university.
• Qualification in Islamic Finance will be an added advantage.

Skills

• Strong understanding of FTC principles and regulatory expectations.
• Designing sustainable customer-focused policies and procedures
• Conduct risk management with a customer-first approach. 
• Monitoring customer outcomes using data-driven insights.
• Problem-solving mindset with focus on sustainable remediation 

Experience

• More than 10 years of relevant experience.

Key Responsibilities

• Leading design and implementation of the Fair Treatment of Customers (FTC) framework 
• Lead all internal, external, and regulatory audits end-to-end along with satisfactory outcomes
• Establishing governance procedures to monitor and improve FTC alignment within customer journeys
• Managing conduct risk and mitigating unfair customer treatment 
• Analyzing customer grievances and implementing data-driven improvements

Department:

Service Quality Department - General Services & Customer Support Group

Location:

Head Office - Karachi

Last Date:

May 21st, 2026