Technical Documentation Specialist

Inbox Business Technologies is seeking a detail-oriented Technical Documentation Specialist to develop accurate, structured, and standardized documentation for Jira Service Management and ITSM implementations. The ideal candidate will work closely with consultants, QA teams, and delivery stakeholders to ensure all configurations, workflows, and architectural decisions are clearly documented and aligned with ITSM best practices.

Employment Type: Full-time employment

• Prepare detailed Solution Design Documents (SDDs)
• Develop User Guides, SOPs, and Operational Manuals
• Document workflows, configurations, automations, and system architecture
• Create training materials to support user onboarding and adoption
• Maintain structured, version-controlled documentation repositories
• Collaborate with consultants and QA teams to ensure documentation reflects final implementations
• Ensure alignment with ITSM standards and delivery governance frameworks
• Continuously improve documentation templates and standards