Sr. Consultant- SAP VIM

Hiring Manager: Polisetti Pramod Kumar

Talent Acquisition Advisor: Meherunnesa Khatun

Job Code Level: CGP3

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AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

As a Senior Consultant at OpenText Professional Services team you will play a key role in creating and delivering strategic, impactful, and integrated digital solutions for clients using a combination of OpenText technologies. This role offers an opportunity to leverage your expertise in SAP ABAP, OpenText VIM configuration, basic knowledge of SAP business processes and integration to deliver seamless solutions that bridge the world of information and business application.

WHAT THE ROLE OFFERS

• Represent OpenText acting as first point of contact for all technical support inquiries
• Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
• Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy
• Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys
• Collaborate with various stakeholders to act as a trusted customer advocate

What you will need to succeed

• 5-8 years of prior experience working on relevant technologies
• Focused on scoping problems and strong troubleshooting ability
• University/College degree within a related discipline
• Willingness to work in shifts during weekdays and on-call during weekends
• 3+ years of hands-on experience working on OpenText VIM, BCC, IC4S, Archive Center
• Strong skills in SAP workflow and ABAP Programming
• Experience with SAP R/3 and S4/HANA
• Strong skills in ALV Report Development
• Working Knowledge in SAP FI/MM modules (Technical) and business processes
• Experience with SAP Fiori and Web services
• Experience in dialog programming, building custom screens and transactions

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket at Ask HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.