Process Developer - Trust & Safety - BSE

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.

We are inviting applications for the role of Process Developer, Developer Support Engineering (BSE)

The Developer Support Engineering (DSE) team ensures global support coverage to our software developers’ community, coding and maintaining applications and databases. The team comes from a variety of Information Technology backgrounds, from entrepreneurs to full stack developers. Although our backgrounds are different, we all have one thing in common, the desire to help the software developer’s community all around the world through the software development of innovative new tools, which help make engaging with external developers a more connected and smoother experience.

As a Developer Support Engineer, you will be working closely with Software Engineers, providing coding and technical support to the developers, helping them to ensure a high-quality experience to their users. We are looking for someone who is passionate about coding and solving problems. This role is perfect for someone who has been in the Information Technology (IT) industry providing technical support and wants to take on a new challenge.

Responsibilities:

• Develop and maintain various products/software’s by using APIs, SDKs, and platform plugins.

  
  

• Software coding and troubleshooting issues with PHP, Python and JavaScript coding languages.

  
  

• Query and maintain SQL database tables.

  
  

• Manage technical product issues and escalations, delivering the highest level of customer satisfaction making use of software development methodologies, such as Lean and Six Sigma.

  
  

• Work closely with Software Engineer Developers to understand their needs and develop solutions.

  
  

• Understand and analyse High End Metrics as productivity, utilisation, Turn Around Time, Transfer & Escalation Rates, etc.

  
  

• Perform data analysis with a Use Case submission to visualise trends, provide solutions and mitigate issues.

  
  

• Ramp-up and train new hires in the process including E2E knowledge base Management.

  
  

• Stakeholder Management - Work collaboratively with both Internal, External stakeholders.

  
  

• Responsible for team's operational metrics and will quo own with FLM and drive teams' knowledge.

  
  

Qualifications we seek in you

Minimum qualifications

• Bachelor’s or equivalent in computer science or related field.

  
  

• Relevant experience providing Enterprise Support in a technical environment (B2B/B2C experience mandatory).

  
  

• Strong analytical and communication skills (English Proficiency – C1 and above).

  
  

• Ability to be flexible, multitask and learn in a fast-paced environment.

  
  

• Customer-focused and can demonstrate understanding and empathy.

  
  

• Creative problem solver with excellent troubleshooting skills.

  
  

• Self-driven nature with strong attention to detail and follow-through.

  
  

Preferred qualifications

• Programming and scripting experience (PHP, Python, JavaScript).

  
  

• Experience working with APIs, plugins, and SQL database.

  
  

• Experience with tools such as Tableau, Unidash, Scuba, and Google Drive environment.