Process Associate - S2P

Ready to shape the future of work? 

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. 

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. 

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook

Inviting applications for the role of Process Associate/ Process Developer- S2P - Purchasing order

In this role, the shortlisted candidate will be responsible for PR-PO conversion, Expedition, Supplier Onboarding, Quoting and Contracting for Direct categories. The role requires very close co-ordination with vendors/suppliers, transporters/ freight forwarder and within client organization for smooth and timely delivery of goods. We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to sales orders from sales and purchase orders from suppliers.

We would prefer people with some analytical skills who are able to understand the process and follow the same rigorously.

Responsibilities

• Process Purchase Orders (POs) with many IT vendors using a variety of ordering methods, such as electronic ordering (EDI/XML)

  
  

• Resolving order issues with clients Sales Representatives and our IT vendors

  
  

• Expedite and follow up with vendors to ensure accurate and timely delivery of purchase orders

  
  

• Form and maintain vendor relationships to meet clients performance, efficiency and pricing requirements

  
  

• Research past orders to resolve issues and reconcile open PO transactions

  
  

• You will be involved in communication and interaction with various internal departments including Inside Sales, Accounting, Hardware, Licensing, Warehouse and our Technical teams

  
  

• Develop familiarity with our IT vendors and make sourcing decisions to pick best vendor based on performance, pricing and/or availability

  
  

• Issue quotes and interact with customers

  
  

• Obtain vendor quotes

  
  

• Create parts and vendors

  
  

• Reconcile vendor invoices and set up for payment

  
  

• Coordinate with Legal and suppliers through the defined channels for supplier to agree to clients’ existing vendor agreement or we try to get client’s legal to agree to the supplier’s agreement

  
  

• Follow-up and escalate on pending items with relevant departments

  
  

• Building relations with clients and sales representatives and becoming a point-of-contact for Sales and Supplier inquiries

  
  

• Own SLA/KPI and ensure achieve daily TAT and accuracy with 100%

  
  

• Share insights to the Training team on improving the team’s process knowledge overall

  
  

Qualifications we seek in you!

Minimum Qualifications / Skills

• Bachelor’s Degree in Commerce, Business Administration

  
  

• Prior work experience

  
  

• Excellent written and verbal communication skills

  
  

• Ability to learn fast, absorb knowledge and apply newly learned information