Company Overview 

10Pearls is a global, purpose-driven AI-Native digital engineering partner helping businesses re-imagine, ‎digitalize, and accelerate. As an end-to-end digital technology partner, 10Pearls helps businesses create future-proof, ‎transformative ‎digital products that leverage emerging technologies. ‎10Pearls' clients ‎include Global 2000 enterprises, high growth mid-size ‎businesses, and some of the most exciting ‎start-ups from industries like healthcare, fintech, ‎energy, education, ‎real estate, retail, and hi-tech. ‎Headquartered in the Washington DC metro area, 10Pearls has product engineering and Software development centers in North America, Latin America, Europe, and South Asia. To learn more, visit https://10pearls.com.    

Role Overview 

We are seeking an experienced Integrations Production Support Lead with strong expertise in IBM API Connect and enterprise integration platforms. The role involves managing production environments, ensuring system stability, resolving critical incidents, and supporting API lifecycle management across cloud and on-premise environments. 

Key Responsibilities 

• Install, configure, deploy, and administer IBM API Connect (Cloud & On-Prem VMs). 
• Monitor system health ensuring performance and availability. 
• Lead incident resolution and perform root cause analysis. 
• Analyze logs to troubleshoot issues. 
• Manage backup and recovery processes. 
• Maintain CI/CD pipelines for API deployment. 
• Manage API lifecycle via API portals. 
• Handle user access, roles, and security configurations. 
• Configure Developer Portal and Drupal themes. 
• Integrate tools such as Elastic and Splunk for monitoring. 
• Implement alerting and dashboards. 
• Configure security using TLS and OAuth2. 
• Apply patches, upgrades, and maintenance releases. 
• Support architecture discussions and technical sessions. 

Required Technical Skills 

• IBM API Connect – Strong 
• IBM App Connect Enterprise – Strong 
• IBM MQ – Strong 
• Azure Cloud – Strong 
• DevOps / CI-CD Pipelines – Strong 
• SQL / Oracle Databases – Medium