Manager Back Office Operations

COMPANY OVERVIEW

Our client, a Karachi-based, State Bank of Pakistan (SBP) regulated Electronic Money Institution (EMI), seeks to appoint an experienced professional for the following role:

Job Role

As a Manager Bank office Operations, you will be responsible for handling both consumer and merchant/agent/corporate onboarding, support customers/agents queries and complaints related to onboarding and post onboarding operations.

Key Responsibilities

• Support Agent/merchant Network Expansion & Acquisition: Operationally Onboard and manage new consumers, merchants/agents and corporate customers
• Performance Monitoring & KPI Tracking: Monitoring key performance indicators (KPIs) such as consumer/agent/merchant transaction volume, liquidity (cash management), and revenue growth.
• Manage support team: Manage day to day operations for support team and ensure registration/onboarding TATs are met along with issue resolution for any reported instances.
• Training & Compliance: Ensuring agents adhere to State Bank of Pakistan (SBP) regulations and internal EMI policies regarding Anti-Money Laundering (AML) and Know Your Customer (KYC) standards.
• Risk Management: Implementing strategies to mitigate risks associated with agent banking, such as fraud and unauthorized transactions.
• Reporting: Presenting agent performance reports, liquidity analysis, and audit findings to senior management

Education

• Minimum 16 years of education, preferably a Bachelor's degree in preferably in Business Administration, Finance, Accounting, or related field.

Experience

• Minimum 5 years of professional experience, preferably in a large national/multinational organization
• Prior experience in the banking sector, particularly Digital financial services, fintech or microfinance.

Requirements

• Strong communication skills and ability to handle merchants/agents for issue resolution.
• Familiarity with agents/merchant management, digital financial products and EMI services is preferred.
• Goal-oriented, reliable, and comfortable working in fast paced environment.
• Strong analytical capabilities, proficiency in MS Office (especially Excel), and data analytics tools.
• Excellent relationship management, leadership, negotiation, and communication skills

Age

• The candidate should preferably be not more than 35 years of age as of last date of submission of application.

This advertisement is published on 28 April 2026. The last date to apply is 07 May 2026. Candidates who possess the required experience and educational qualifications to undertake this challenging role are encouraged to submit their applications at https://hrsi.careers-page.com/

Only shortlisted candidates will be contacted.

www.hrs-int.com