الوصف الوظيفي
Assist in diagnosing and resolving customer issues escalated from Level 1 support.
Collaborate closely with senior support engineers to troubleshoot application, server, and infrastructure-related problems.
Maintain clear, accurate, and detailed documentation of customer queries, resolutions, and follow-up actions.
Monitor system alerts and identify recurring problems to support long-term fixes.
Participate in knowledge-base creation by documenting solutions, FAQs, and process updates.
Contribute to internal process improvement initiatives to increase efficiency within the support function.
Provide timely updates to users and ensure high customer satisfaction through effective communication.
Bachelor’s degree in Computer Science, Software Engineering, IT, or a related field.
Good understanding of SQL and databases, including basic queries, troubleshooting, and data analysis.
Familiarity with web applications, APIs, operating systems, and basic networking concepts.
Strong analytical and problem-solving skills with the ability to break down complex issues.
Basic knowledge of support tools such as ticketing systems, monitoring dashboards, and documentation platforms.
Excellent verbal and written communication skills to interact effectively with clients and internal teams.
Ability to manage multiple tasks, prioritize effectively, and work in a fast-paced environment.
Eagerness to learn, adapt, and grow in a technical support role.
لقد تمت ترجمة هذا الإعلان الوظيفي بواسطة الذكاء الاصطناعي وقد يحتوي على بعض الاختلافات أو الأخطاء البسيطة.
