Infrastructure Engineer III - Zoom Infra Engineer

You will be responsible for the design, deployment, and operational excellence of industry-leading platforms such as Zoom and WebEx, while leveraging cloud technologies like AWS to deliver resilient, secure, and innovative solutions. 
 

As an Infrastructure Engineer III at JPMorganChase within the Corporate Sector, you utilize strong knowledge of software, applications, and technical processes within the infrastructure engineering discipline. Apply your technical knowledge and problem-solving methodologies across multiple applications of moderate scope.
Job responsibilities

• Lead the engineering, deployment, and optimization of enterprise voice and video platforms across global regions.
• Serve as a subject matter expert (SME) on tools such as Zoom and WebEx.
• Architect and implement voice/video solutions that align with business needs, security policies, and compliance requirements.
• Collaborate with stakeholders across engineering, cybersecurity, risk, and vendor teams to deliver integrated, scalable solutions.
• Oversee complex migrations, feature rollouts, lifecycle upgrades, and decommissioning of legacy systems.
• Develop automation and tooling to improve reliability, observability, and efficiency (using Python, PowerShell, or similar).
• Support cloud-based architecture and integration with platforms such as AWS, with a focus on resiliency and performance.
• Provide tier-3 support, perform root cause analysis, and drive incident resolution and continuous improvement.
• Maintain documentation, operational runbooks, and architectural diagrams.
• Mentor junior engineers and contribute to best practices and knowledge sharing across the team. 
• Adds to team culture of diversity, opportunity, inclusion, and respect

Required qualifications, capabilities, and skills

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 6+ years of relevant experience managing enterprise voice and video platforms.
• Proven expertise with SaaS platforms like:
  • Zoom (including large-scale deployments)
  • WebEx
• Strong scripting or development experience (e.g., Python, PowerShell, JavaScript).
• Hands-on experience with AWS or other cloud platforms (e.g., Azure, GCP).
• Excellent problem-solving and troubleshooting skills.
• Strong communication skills and ability to influence stakeholders at various levels.
• Experience working in regulated or enterprise-scale environments. 

Preferred qualifications, capabilities, and skills

• Industry certifications (e.g., CCNP Collaboration, AWS Certified Solutions Architect).
• Experience with SIP routing, SBCs, voice gateways, and call analytics.
• Exposure to compliance monitoring tools (e.g., Theta Lake, NICE, Verint).
• Familiarity with integration of collaboration tools with ITSM, directory services, and productivity platforms (e.g., Jira, ServiceNow, Office 365). 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans