Expert Consumer Products

Title: Expert Consumer Products Grade Level: L2 Location: Islamabad Last Date to Apply: 17th April 2026   What is Expert Consumer Products?
The Expert Consumer Products plays a key role in managing and growing the Loads & Packages portfolio along with Digital Accounts within the Consumer Products team.
This role involves executing the product roadmap, optimizing existing offerings, and introducing new initiatives to drive customer acquisition, engagement, and revenue growth.
The position requires close monitoring of product performance, identifying opportunities for enhancement, and ensuring seamless operational execution.
It also includes collaboration with internal teams and external partners to support integrations, UATs, and product enhancements.
Reporting directly to the Manager Consumer Products, Digital Financial Services, the Product Expert is critical in driving growth, operational excellence, and innovation across core financial products.
  What does Expert Consumer Products do?
·       Develop and drive product strategy for Loads & Packages and Digital Accounts, defining the roadmap, value proposition, and growth levers to achieve business objectives ·       Own and execute the product roadmap for Loads & Packages and Digital Accounts, ensuring alignment with overall business and growth strategy ·       Define and implement growth strategies to drive customer acquisition, engagement, retention, and revenue expansion across the portfolio ·       Manage and optimize product offerings including pricing, bundles, and account features to enhance customer value proposition ·       Identify growth opportunities through data analysis, customer insights, and market trends to scale product adoption and usage ·       Monitor product performance, usage trends, and KPIs to identify gaps and drive continuous improvements ·       Oversee operational activities such as pricing updates, configurations, reconciliations, and reporting ·       Identify and implement automation opportunities to streamline operational processes and reduce manual intervention ·       Coordinate with technology, finance, marketing, and customer experience teams for product enhancements and issue resolution ·       Work closely with telco partners and other external stakeholders for integrations, UATs, and development requirements ·       Drive customer lifecycle initiatives including acquisition, engagement, and retention for Digital Accounts ·       Ensure timely resolution of customer complaints, operational issues, and escalations ·       Conduct market research and competitive analysis to stay ahead of industry trends in telecom and digital financial services ·       Manage the end-to-end product delivery process in collaboration with Product Development teams ·       Provide analytical and data-driven insights to support management decision-making and business case development   JazzCash is an equal opportunity employer.
We celebrate, support, and thrive on diversity and  are committed to creating an inclusive environment for all employees.
Why Join JazzCash?
As one of the largest digital financial services providers in Pakistan, our objective is to continue to change the lives of our 57 million customers for the better.
  Recognized as one of the leading employers in the country, JazzCash epitomizes the philosophy that each JazzCash employee is passionately living a better life every day, inspired and enabled by visionary leadership, a unique professional culture, a flourishing lifestyle, and continuous learning and development.
  Our core values include qualities essential for a positive organizational culture - truthfully guiding entrepreneurial and innovative mindsets, harnessing professional and interpersonal collaboration, and fostering across-the-board customer obsession.
  This is an opportunity for someone who wants to be part of something transformative, someone who can play a critical role in driving our success.
Together, we can empower millions more with the tools necessary to progress in an increasingly digital economy.
What are we looking for and what does it require to be an Expert Consumer Products?
·       2–4 years of relevant experience in product management, preferably in Telecom, Fintech, or digital financial services ·       Bachelor’s in Business Management ·       Strong understanding of Mobile Top ups / Loads & Packages, and Digital Wallets/Accounts ·       Hands-on experience in managing product operations and lifecycle ·       Numbers & data analysis should excite you, with the ability to derive insights and drive decisions ·       Experience in automation or process optimization will be a strong advantage ·       Strong stakeholder management and cross-functional collaboration skills ·       Digital and growth mindset with focus on customer experience and innovation ·       Advanced Microsoft Excel & PowerPoint skills ·       Strong problem-solving skills with ability to manage multiple priorities ·       Being a team player is key, with the ability to engage and influence stakeholders for product growth