Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Account Processor.
In this role, you will:
- Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set, work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
- Demonstrate ways to improve customer service/journey and increase productivity (efficiency & Quality), proactively identify issues, if any, and timely escalate and swiftly and efficiently provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.
- Effectively Meet targets on productivity and accuracy as per the targets and metrics defined for the process.
- Instructions/requests to be correctly interpreted understood and implemented and acquire knowledge on Wealth Products & Services
- Participate in team meeting / team activities and work towards sustaining team spirit and optimize participation and Assist line manager/supervisor with managing day-to-day operations and support peers on process if needed.
- Methodically and systematically maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators and ensure that the process related procedures are implemented as per the process manuals.
- Acts as a role model for our Group Values and Behaviors (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values.
- Support achievement of team objectives & participate in the development of cohesive teams and contribute to the creation of a supportive work environment driven by people centric values.
To be successful you will:
- Analysis/strategy – the ability to analyze complex issues and identify solution to improvement customer experience, understanding of products and services offering within Wealth.
- Knowledge of and implementation of the Group compliance policy, Operational Risk and SOX (Sarbanes- Oxley Requirements) as applicable for the Business / Function and maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external 'regulators.'
- Awareness of all elements of Operational Risk associated with the role in compliance to Sarbanes- Oxley Requirements for contact centers & minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section 4 of the Group Operations guidelines.
- Implement the Group Compliance Policy as applicable to your role in conjunction with the relevant laws, rules and codes with which the business has to comply within the country you reside and in relation to the countries migrating work to assigned Global Service Centre.
- To continually re-access the operational risks inherent in the business, to account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures and the impact of new technology in conjunction with the donor Group companies. Responsible for one’s own performance and required to ensure that the service levels are maintained at its optimum level.
- Wealth Process Knowledge, communication – the ability to communicate and understand complex issues and excellent Team player.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***
