VSE ANIMATOR (M/F) | Rabat (Morocco)

Fondation Arrawaj features a culture primarily shaped by innovation, promoting creativity, agility and experimentation to drive impact and transformation. This orientation is strengthened by a competitive dimension, reflecting a strong focus on performance and results. Collaboration and organizational structure further contribute to the overall balance by supporting teamwork, accountability and structured ways of working. The environment appeals to autonomous, committed profiles who thrive in dynamic and evolving contexts.

Main Mission: 

The VSE Animator plays a key role in managing, monitoring, and optimizing VSE commercial activities within the ARRAWAJ Foundation. They ensure the control, monitoring, and support of branches to guarantee optimal performance and quality of service to clients.

Responsibilities and Activities: 

• Management and validation of VSE files.
• Management of the weekly disbursement forecast to optimize the achievement of production objectives.
• Monitoring of performance and commercial animation.
• Implementation of field commercial actions.
• Monitoring of achievements and analysis of branch performance.
• Development, distribution, and monitoring of the digital prospecting file to optimize conversion.
• Handling of complaints and monitoring of resolutions.
• Processing of solvency report requests for clients and guarantors.
• Monitoring of VSE staffing in branches with staff shortages and coordination of appropriate solutions.
• Support for new branches in ramp-up and monitoring their integration.

• Bachelor's degree (Bac + 3) minimum in management, economics, or finance.
• 2 years of experience in the service sector (banking/insurance), preferably in microfinance, with field experience to understand the entrepreneurial realities of the VSE segment.
• Good mastery of financial analysis.
• Excellent analytical and decision-making skills.
• Sense of organization and rigor in file follow-up.
• Skills in customer relationship management and complaint handling.
• Proficiency in computer tools and tracking spreadsheets (Excel, CRM, internal tools).
• Initiative and ability to work in a team.
• Ability to manage multiple tasks simultaneously and meet deadlines.