Technical Team Leader — Operations & Control | Casablanca (Morocco)

Within a well-regarded organization known for its quality practices and structured work environment, you will help manage fraud detection, meter park performance, and commercial loss recovery in your area.

Your missions:

Fraud Fighting

• Deploy action plans for detecting and correcting fraud and anomalies
• Coordinate field operations and anti-fraud task forces
• Oversee the handling of legal cases in connection with the legal department

Metering Equipment Management

• Supervise replacement, verification, and calibration campaigns for meters
• Ensure the operational maintenance of measuring equipment
• Manage stock and plan the material resources needed for interventions

Performance & Reporting

• Achieve revenue recovery and collection targets
• Develop dashboards and monitor performance indicators
• Prepare and optimize the division's budget

Management

• Lead, set objectives, and develop your team's skills
• Ensure compliance with safety, ethical, and internal control standards

• Engineer or Master's degree (5-year state-accredited degree) - all technical or management specialties
• 5 years of experience in operational management and field management in a technical sector: network operations, technical control, operational audit, industry, telecoms, or public services"

Key skills

• Knowledge of types of fraud and metering anomalies
• Mastery of customer management processes and distribution networks
• Experience in managing field teams
• Analytical skills, rigor, and ability to make suggestions
• Sense of responsibility and impeccable professional ethics