Spanish-Speaking Customer Service Trainer – Rabat | Rabat (Morocco)

Marketing Call Center is built around a predominantly cooperative culture, where people, trust and teamwork guide daily operations. The company favors a close management style focused on support, empowerment and strong human relationships. This collaborative foundation is complemented by an innovative mindset that stimulates creativity and initiative, alongside a performance-driven approach based on clear objectives. Structured organizational practices further contribute to operational efficiency and reliability.

Within the Training department, you will be responsible for developing the skills of advisors in Spanish-speaking markets.

Your main tasks will be to conduct training in Spanish, design and adapt teaching materials, support and coach new employees during their integration, collaborate with the Quality team to identify training needs, and evaluate participants before they start working.

We are looking for a versatile profile with excellent intellectual agility.

Language Skills (Required):

- Spanish: C1/C2 Level or Native.
- Proven experience as a Trainer in a call center (ideally in an international environment).
* Know-how: Proficiency in office tools (PowerPoint, Excel) and training animation techniques.

* Interpersonal skills: Charisma, active listening, pedagogical skills, and ability to adapt to multicultural audiences.