Solutions Manager (M/F) | Casablanca (Morocco)

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

• You will work within the Offers and Catalogues department. This department supports the market launch process for offers and complex projects in the Residential and Business Marketing domain, by implementing, through business projects, the IT solutions required for their commercialization and management.
• You will be responsible for steering business projects in this domain, from study to full deployment.
• You will be required to manage one or more projects related to the SME business market, particularly concerning improvements in Fiber production, ALL IP/RTC shutdown programs, deployment of innovative business telephony offers, Convergent Business Offers, as well as new value-added services offered in partnership with key market players.
• You will also be the preferred IT contact for the business units in this domain and will support the implementation of business projects in the IT aspect, from the start of the study phase to full deployment for cross-functional projects managed within TTM.
• In this capacity, you will manage the actions involved in designing and building the IT solution, ensure that business requirements are met, and manage project reporting and communication.
• In the early stages, you will be supported by the cross-functional study manager responsible for IT solution design, as well as by the functional qualification and coordination experts who will be necessary after the project kick-off.
• You will thus work in conjunction with the Orange France Project Manager and the various business units (Customer Service, Production Order, BI, Customer Services, UI, etc.).
• As a result, you will be accountable for the IT solution and its limitations concerning these constraints in relation to your business units.
• Project operating and governance methods are evolving at Orange. You will therefore be involved in working with Waterfall projects as well as Agile projects coordinated within a train.
• Depending on the projects, you will work according to the governance established within a value chain or in a TTM committee.

Higher education in Computer Science with a minimum of 10 years of professional experience in information systems.

Skills sought:

• Ability to work cross-functionally with experts from different entities (IT, marketing, legal, processes, work environment, technical - networks, service platforms, etc.).
• Proficiency in project management within an application or cross-functional scope.
• Ability to mobilize stakeholders outside of your reporting area.
• A strong synthesis ability to grasp the complex issues of each project involving very different elements (commercial, legal, regulatory, technical, ergonomic, etc.).
• Mastery of negotiation skills.
• Excellent oral and written communication skills, along with natural leadership to manage multidisciplinary workgroups.
• You focus on what matters and constantly seek to optimize customer and business value in your project management.
• Ideally, you are familiar with the IT domain of business and convergent internet offers and their associated processes (catalog, order, delivery, billing, customer service, Business Intelligence, etc.), or you will learn!