SI Change Management Officer | Rabat (Morocco)

Reporting to the IT Department, the main responsibilities of a change management officer are:
- Centralize all user feedback (by email or via the GLPI tool) in the monitoring files dedicated to each interface or module;
- Ensure the regular update, reliability, and traceability of these monitoring files;
- Identify users encountering difficulties and offer targeted support adapted to their needs;
- Detect recurring misunderstandings and functional blocks in order to analyze their causes;
- Propose corrective actions and improvement suggestions for interfaces in line with business needs;
- Draft periodic synthetic reports on user feedback, observed dysfunctions, and suggested improvements during change periods;
- Collaborate closely with development teams and IT stakeholders to ensure the follow-up, qualification, and prioritization of feedback;
- Ensure the availability, updating, and dissemination of user documentation (user guides, educational materials, and tutorial videos) after each IT evolution or change.

- Hold a minimum Bac+3 degree in computer science;
- Have at least one year of professional experience in a similar role.