Reception Manager | Casablanca (Morocco)

At the heart of the dynamic hotel and restaurant sector, the Reception Manager position offers a privileged opportunity to actively participate in the quality of reception and customer satisfaction. Based in Casablanca, this key role involves coordinating teams and optimizing reception operations to ensure a smooth and memorable customer experience.

The main goal of this position is to guarantee impeccable reception service while effectively managing reception teams. It will also involve optimizing reservation management, ensuring smooth communication between different hotel departments, and actively contributing to customer satisfaction and loyalty. Another challenge will be to participate in the continuous improvement of processes to maintain a high level of performance.

Your responsibilities will include:

• Active prospecting for new clients in the transport and logistics sector.
• Development and management of an existing client portfolio.
• Analysis of client needs and proposal of tailored solutions.
• Commercial negotiation and contract closing.
• Sales follow-up and regular reporting of your activity.
• Competitive intelligence and identification of market opportunities.

Holding a degree of Bac+2 level minimum, you have at least 3 years of experience in a similar role, ideally in reception, is required for this position.

We are looking for someone with:

• Excellent presentation and a strong sense of customer service
• Solid team management and organizational skills
• Mastery of reception techniques and management of reception operations
• Good stress management and ability to resolve unforeseen situations
• Interpersonal skills and excellent communication skills
• Proficiency in computer tools and hotel software
• Proficiency in foreign languages (especially French and English) is highly appreciated

If this opportunity appeals to you and your profile matches our expectations, do not hesitate to apply quickly!