Quality Animation Team Manager | Rabat (Morocco)

Axa Services Maroc operates within a strongly collaborative culture, where people, trust, and high-quality professional relationships are central. The company promotes close and supportive management, encouraging accountability, development, and teamwork. This human-centered environment is reinforced by robust organizational practices that ensure reliability and operational efficiency. It is balanced by a performance-oriented mindset and a measured openness to innovation, supporting collective success.

Reporting to the Management Unit Manager, you will lead and monitor your activity with the aim of achieving quantitative and qualitative results, satisfying customers, distributors, and service providers by actively contributing to the achievement of the goals and objectives of AXA Services Maroc.

In this role, your main tasks will be to:

• Implement the necessary actions to achieve the defined quantitative and qualitative objectives,
• Monitor internal indicators and produce complete reports for your Management Unit Manager,
• Ensure your employees adhere to the company's values, objectives, and directives,
• Oversee the integration of new joiners and support the teams, as well as regularly animate the floor,
• Monitor, evaluate, and support your team by recognizing employee performance and defining areas for improvement based on needs.

With a Bac+2 education (or higher), you have a minimum of 3 years of experience in team management within a call center.

• A hands-on person, you are a good team manager and a good teacher. Thanks to your strong taste for challenges and your results-oriented approach, you have the ability to manage and mobilize your team to achieve the set objectives.
• Autonomous, dynamic, you enjoy teamwork and you are available and exemplary.
• Calm, stress-resistant, you have a strong ability to adapt and good judgment.
• Your professional, relational, and interpersonal qualities, your listening skills, your sense of service, and your passion for insurance professions and management will be crucial for succeeding in your mission.