Program Manager Smart Services / Technical Lead Data Quality (M/F) | Casablanca (Morocco)

Sofrecom Maroc stands out for its strongly collaborative culture, where people, trust and employee well-being are central priorities. A close management approach promotes support, accountability and long-lasting teamwork. This collaborative foundation is complemented by a notable innovation dimension, encouraging initiative, agility and experimentation. Structured processes ensure reliability and operational efficiency, while performance-driven practices play a more supportive and balanced role.

To strengthen its teams, Sofrecom Maroc, a subsidiary of the Orange group, is looking for a Technical Lead Data Quality for a permanent contract in Casablanca.

Main objective of the position:

• Pilot the Smart Services program, a strategic portfolio aimed at improving the service quality of critical applications (Orange Money, Max it, Zebra, Kaabu...) in the MEA region. The position combines technical leadership, operational monitoring, and cross-functional coordination with a strong focus on data, monitoring, and industrialization.

Missions:

• Deploy and maintain application monitoring tests (E2E, back-end, API) to simulate user journeys on critical services (Orange Money, Max it, Zebra, Kaabu, ...).
• Monitor service availability in real-time using robots and dashboards, integrated from the development phases (QoS by Design approach).
• Design and maintain a multi-source data collection architecture (API, CSV, scraping, ...), adapted to country/service specificities.
• Implement and automate validation rules to ensure the quality and integrity of KPIs.
• Develop and maintain dynamic dashboards (Power BI, Zoom Tracker) for SLA monitoring, anomaly detection, and root cause analysis (RCA).
• Ensure the automatic generation and distribution of consolidated reports (PDF, API, email) at the regional level.
• Coordinate crowdsourcing data collection projects (OOKLA, META...) that industrialize processing pipelines, including through Machine Learning-based classification algorithms.
• Administer test environments (Go Live preparation, timeouts, liveness monitoring).
• Automate recurring tasks (batch, scripts, API calls) to optimize operational efficiency.
• Lead the continuous improvement loop with subsidiaries, facilitate incident reporting, and coordinate corrective action plans.
• Participate in internal communities of practice and foster the exchange of expertise between countries.

Functional relations:

• Data / BI Teams
• Business IT Teams & partners (internal and external)
• Network Quality Teams / Subsidiary SMC / Orange Money
• Country Referents / KPI Validation Back-office

Profile sought:

• Have +7 years of experience on full-stack projects with high requirements (super app, product platform, multi-tenant SaaS, distributed IT).
• Have significant experience in at least two backend frameworks (Spring Boot/Quarkus and Node.js/NestJS).
• Have concrete experience in advanced Flutter and/or Vue.js development.
• Have a strong background in API-centric design, modularity, CI/CD, advanced testing.
• Have the ability to integrate AI-powered solutions smoothly into user journeys or backends.