Mobile Customer Technical Support (N2) (M/F) | Rabat (Morocco)

Your Missions:

• Management and resolution of mobile technical incidents (N2)
• Analysis of network performance and identification of malfunctions
• Management of interventions (internal, field, and partners)
• Monitoring of SLAs and reporting to clients
• Regular and proactive communication with clients
• Mobile networks: 2G / 3G / 4G / 5G
• Technologies: VoLTE, VoWiFi
• Equipment: routers, mobile devices, coverage solutions (DAS, picos)

• Knowledge of mobile networks
• VoLTE-VoWIFI technologies
• Android and IOS systems 
• B2B customer communication
• Excellent communication skills
• Responsiveness 
• Teamwork 
• Flexibility and openness to change 
• Empathy towards the customer